Billing and Licensing Issue - Unable to Process Payment After Card Update

[joshuaalex]

Select Topic Area

Question

Body

Dear GitHub Support Team,

I hope this message finds you well. We are currently experiencing issues with our Billing and Licensing for the following services:

GitHub Business Cloud
GitHub Copilot Enterprise

Our payment card recently expired, which caused issues with processing the payment. We have since updated our card details, but despite this, the payment has not been debited, and as a result, many of our services (e.g., GitHub Actions) are now blocked.

Could you kindly look into this matter and assist in resolving the payment issue?

Additionally, we would like to temporarily unsubscribe from the paid services and revert back to the free version of GitHub for the time being until the payment issue is resolved.

Here are the details for our account:

Account Name: ARMS For Information Technology
GitHub Account ID: ARMS-IT (rayoub@armsit.com)

Please let us know if any further information is required to resolve the issue.

Thank you for your prompt attention to this matter.

Best regards,
Joshua Alex Mbaya
ARMS For Information Technology
joshuaalex@700-apps.ng
CC: rayoub@armsit.com

[davevad93]

Hi @joshuaalex,

I recommend you to contact support directly by opening a ticket here, select "Billing, payments, or receipts" and explain your issue.