Gethub Education error

[nathrahk]

Hi everyone,

Hi, I'm trying to get the educational pack but getting te error: "There was an error creating the discount request. Errors: Discount request could not be created. Discount request errors: School email must be verified on your GitHub account" but I've already verefied my account, can anybody help?

[davevad93]

Hi @nathrahk,

First, try logging out and logging back in before submitting another application; if the problem persists, clear your browser cache or use another device, such as a smartphone or another PC. Make sure you have set your academic email as primary in your profile.

[Qnh233]

Hello, I tried to change the browser and change the device (mobile), including setting the school email address as "Primary". But this error still appears. “

There was an error creating the discount request. Errors: Discount request could not be created. Discount request errors: School email must be verified on your GitHub account
”

[davevad93]

Hey @Qnh233, I recommend you contact support by opening a ticket here, select "Other" and explain your problem.

[NSnowflake]

tried all that, + logging in using my phone's mobile data, and it still says the same thing when the email is already verified...

[davevad93]

Many users are experiencing the same problem, it's probably some kind of bug on GitHub end, I recommend everyone to contact support by opening a ticket here, select "Other" and let them know.

[abhimangs]

Hey @nathrahk,

Been there! The verification email can be finicky. Try this:

1. Go to Settings → Emails

2. Make sure your school email:

   • ✅ Is verified (click "Resend verification" if needed)

   • ✅ Set as primary (star icon)

3. Wait 10 mins after verifying before reapplying

If it still fails, try from an incognito window. Their system sometimes lags updating verification status.

[NSnowflake]

tried that, and it won't work... still says I need to have a verified email :(

[abhimangs]

@NSnowflake, that's frustrating! Sometimes GitHub's system takes forever to update. Try this - log out completely, clear your browser cache, then log back in and verify again. If it still fails, you might need to contact support directly.

[BugKiller099]

i am getting the same issue not working

[Qnh233]

您好，邮件已经收到~

[samus-aran]

Hi @nathrahk 👋 , Thank you for reporting the issues with creating discount requests. The issue with academic emails has now been fixed.

Please ensure your name and address is filled out in the payment information section and apply again here. When you reapply, do not use a VPN and share location with the application.

If you continue to have issues, provide a screen recording of your attempts so that we may troubleshoot further. Thank you!

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐