Repeatedly charged for GitHub copilot after cancellation in Oct 2023. Filed support ticket in April 2025, have not received a response.

[FaisalRana]

Ticket #3349078 remains open with no response from GitHub billing. I cancelled my copilot in Oct 2023 but was continued to be charged all the way into 2025 monthly. I've filed a ticket once already and updated it regularly. No response of any kind has been received and I did not use copilot during this time. I was in medical treatment and did not have access to my accounts including my banking emails or GitHub. How can I get a response or a refund from GitHub. This is an important matter to me.

[SurajFc]

Since you did not authorize the charges and GitHub has not responded to your repeated support requests, contact your bank or credit card provider immediately and initiate a chargeback or dispute for the unauthorized monthly Copilot charges.

[sammyifelse]

Hi @FaisalRana,

I'm really sorry to hear about your experience — that sounds incredibly frustrating, especially considering the medical circumstances. While this forum is mostly community-driven and not monitored directly by GitHub billing support, here’s what I recommend:

✅ Steps You Can Take:
Escalate via GitHub Support Portal:
Go to https://support.github.com/contact and submit a Billing & Payments request again. Reference your previous ticket number #3349078 and mention the dates and issue clearly.

Tag GitHub Support on X (formerly Twitter):
GitHub’s official account @github or @GitHubSupport may respond faster if you tweet publicly and mention your ticket number. Keep it brief and professional.

Check Email Spam/Junk Folders:
Sometimes responses may be filtered out. If you're using Gmail or Outlook, search for “GitHub Support” just in case anything was missed.

Request Chargebacks via Bank (if needed):
If GitHub support remains unresponsive, consider requesting a dispute/chargeback from your bank or card provider for the months after cancellation — especially if you can show that the service was not used.

[shoriful-dev]

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