account is suspended but can not unsuspend

[yubchen1]

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My account Refound-445 was suspended because I logged into another person's device, and that device was banned due to registering multiple user accounts. I don't think this is an issue, but all accounts that logged into that device were banned. I believe this greatly harms the interests of others. My account contains many important open-source projects, and now no one can access them. This is a huge loss for both me and my clients. I contacted support but was not allowed to have the account reinstated. I believe this is unreasonable and hope GitHub can provide a reasonable explanation

[elonerajeev]

Hey, that sounds really frustrating. GitHub likely flagged the device due to multiple accounts being accessed from it, which can trigger their anti-abuse system. Even if your account was clean, logging in from that device probably got it caught up in a wider ban.

I’d suggest reaching out to GitHub Support again, explain the situation clearly, and mention the impact on your open-source work. They may not always reverse it, but sometimes they can help recover projects or give some form of access.

[JJ-Dynamite]

I understand your frustration. This is a common issue with GitHub's anti-abuse system - device flagging affects all accounts that logged in, even legitimate ones.
Key steps:

Keep appealing to GitHub Support - be persistent
Emphasize your open-source contributions and community impact
Request repository transfer/export if reinstatement fails
Document everything for escalation

The community impact angle often helps with appeals. Good luck!