Github Copilot Pro+ Premium requests wont resets after paymen!

[im-sec]

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It is been 5 days we have opened a ticket based Github Copilot Pro+ issues and still didint gets response from Team!
We need immediate help!

Issues is that on Premium requests usage still shows 98.7% even after payment! that didinet resets after payment! as github copilot promises ( Please note that there may be a delay in the displayed usage percentage. The premium request entitlement for your plan will reset at the start of next month. You can enable additional premium requests in the Billing settings. )

Where do we can make this tickets issues faster response?
Will we really get answer?
Why tooks significant time for single ticket?

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[im-sec]

On 2025-07-10 we have paid $39.00 and still shows Premium requests 100.0% !

Anyone need help urgently!

[Leorev01]

Hey @im-sec,
I understand that you've already opened a support ticket 5 days ago to no response, however the best thing you can do is follow up on that support ticket. As its to do with your subscription they can really only help you

[Leorev01]

Hey @im-sec, I understand that you've already opened a support ticket 5 days ago to no response, however the best thing you can do is follow up on that support ticket. As its to do with your subscription they can really only help you

Sometimes it takes a while to get a response from Github support so following up could speed up the process

[im-sec]

Thank you for response! but we feel that Github Is scamming based Github Copilot Pro+ subscription!
We have renewed on 2025-07-10 and it is been 6 days still shows Premium requests 100.0%, it is useless, Why they renews and charges $39.00 if we cant use it?

[Leorev01]

Thank you for response! but we feel that Github Is scamming based Github Copilot Pro+ subscription! We have renewed on 2025-07-10 and it is been 6 days still shows Premium requests 100.0%, it is useless, Why they renews and charges $39.00 if we cant use it?

I wouldn't say they're scamming but its a mistake on their side, I hope they respond to you soon so you can get it fixed, otherwise you're better of cancelling the subscription

[masaud155]

same with me

[im-sec]

It seems best choice that im going to Cancel Copilot Pro+ for now! It is been a week that github teams didint even checked a ticket!

[masaud155]

What are the benefits of canceling?
Will my subscription fee be refunded if I cancel?

[im-sec]

I have already canceled but didint get refund it!
And it seems github is happy to lose customers! Must of github solutions is on community hand!

Not sure but i have found out that google have much more powerful coding agent updates!

[AhmedSa96]

same with me

[mudrikam]

Hi, I'm experiencing the same issue.
I also have an active Copilot Pro subscription, and I haven’t used any premium features this month, but the quota still shows 100% usage.

Have you found a solution to this problem?
Appreciate any insights!

Thanks.

[GeorgeM89]

GitHub Pro ($100/yr).
Few days back I saw notification that my 'premium requests' feature ran out of limits and that limit will reset on August, 1st.
Today is August, 1st and now I see that Limit resets on September 1, 2025.
Is this a bug or a scam to buy extra premium queries?

[ataullahkhanrifat]

Same Issue. I am looking for a solution. But I am not alone, which makes me happy.
😂

[iumairshuja]

This is a terrible but honest mistake from their side. The requests get reset on 00:00 UTC, which is going to be in approximately 83 minutes. I had 20% usage and I was thinking of completing it before it gets reset.

[Root-source-ai]

6 hours later and still on 100% Premium request allowance

[iumairshuja]

Its UTC time, it will reset in 80 minutes

[Root-source-ai]

Awesome! Thanks for that! Still strange to me that they couldn’t add a footnote mentioning that it would be counted in the UTC time zone.

[tainte]

still no reset! still waiting on response from gitsupport