Unable to Verify Student Status – Estácio de Sá (EAD - Remote Campus)

[othiagobruno]

[ShubhamGajera]

GitHub Education requires location access and exact name matching on your academic document. Since you’re in a remote EAD program, open a GitHub Education support ticket with the ‘My selected school has incorrect or incomplete information’ option and attach your enrollment proof for manual review.

[pranaykude]

If your school is listed incorrectly in GitHub Education or the verification system can’t match your exact name and location, you can request a manual review.

Go to GitHub Education Support.

Open a new ticket and select the option:
"My selected school has incorrect or incomplete information".

In your message, clearly explain that you are enrolled in a remote EAD (Education at a Distance) program and that your location may not match the school’s physical address.

Attach valid proof of enrollment—this could be:

Your student ID card

Enrollment certificate

Letter from your institution on official letterhead

Transcript showing your name and active status

Ensure your full name matches exactly as shown on the academic document you attach.

GitHub’s Education team will then manually verify your account and update their records accordingly.

[kaanklcrsln]

If the system hasn't approved you after 10 attempts, it's highly unlikely you'll be able to get past the automation. The best solution is to contact GitHub Support directly and request a manual verification. :(

[samus-aran]

However, I am enrolled in a distance learning (EAD) program, and my local study center (campus support unit) is located in my city and fully authorized by the institution.

Hey @othiagobruno, do you have any evidence (documentation) that you are enrolled in this EAD that would assist with the confirmation that you are an online learner.

This campus support unit, is it affiliated to the University? It appears this center is perhaps using a VPN and could verify that. Alternatively you could create a support ticket to ask the selected school to include this Campus Support Unit center as part of the school details.

[othiagobruno]

@samus-aran And I actually tried using a VPN after more than 5 unsuccessful attempts. However, I still received a denial.
Estácio de Sá is a university with three modes of learning (On-campus, Semi-presential, and Online). I’m enrolled in the Online program, but I have an on-campus support center here in my city (https://estacio.br/polos/polo-estacio-ead-balsas-ma?srsltid=AfmBOoreH2YecFyvMFxL6P–xly-NOLFZui-14rs26_2USR_8qIK7gTc).

[othiagobruno]

@samus-aran ?

[othiagobruno]

@ShubhamGajera ?
@pranaykude ?

[othiagobruno]

@mgriffin ?

[MarcosRGD]

tem que solicitar na plataforma SIA o comprobante de matricula assinado e quase automatico e envia foto de esse e vai, para mim funciono asim.

[celzvailoces]

Your best course of action is to contact the verification service's support team directly and request a manual review. Clearly state that you are a distance learning (EAD) student and the location check is failing because your authorized study center is not a main campus, and be prepared to upload your academic documents for them to verify manually.

[Omprakash3104]

ello! I understand how frustrating this must be, especially after multiple attempts. This is a common issue students face with distance learning programs, and there are several ways to resolve it.

Here's what you can do:
First, try these immediate steps:

Make sure you're connected to your regular home Wi-Fi network (not public Wi-Fi) and disable any VPN completely before attempting verification

Use a computer or phone with location services enabled

Try using a different web browser (Chrome, Firefox, or Safari)

If the automated system continues to fail:

You'll need to contact GitHub Education support directly for manual verification. Go to the GitHub Education website and look for:

The "Contact us" or "Get help" link

The support form specifically for student verification issues

When you contact them, clearly explain:

That you're in a distance learning program (EAD) at Estácio de Sá University

Your local study center is authorized but causing automated system confusion

Offer to provide additional documentation if needed

Prepare these documents for support:

Your current student ID

Enrollment confirmation

Academic transcript or schedule

Any document showing your study center affiliation

The manual review process typically takes a few business days, but it's the most reliable way to resolve location-related verification issues with distance learning programs.

Is there anything specific about the error message you're receiving that might give more clues about what's triggering the denial?