🚨 No Follow-up from GitHub Enterprise Sales – CI/CD Rollout Blocked

[chaitanyatechkilla1996]

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Hi GitHub team,

We submitted our GitHub Enterprise Cloud onboarding information to your representative, but have received no follow-up. Our CI/CD rollout is now blocked due to lack of Enterprise access.

Details:

• Use Case: Version control + CI/CD integration (GitHub → Jenkins + ArgoCD)
• Team Size: 5–10 developers
• Region: India
• Requirements: Webhook integration, SAML SSO via Entra ID, RBAC, compliance
• Timeline: Immediate (production deployment halted)

We also submitted via the GitHub Enterprise contact form but did not receive a ticket or response.
Can someone from the GitHub Enterprise or sales team please reach out?

Thanks in advance,
Chaitanya Sai Gonuguntla.

[11lunaric11]

Hi Chaitanya,

Thanks for sharing the details. For urgent GitHub Enterprise onboarding issues, especially when you're blocked in production, the best approach is:

1. Follow up directly with your GitHub Sales or Solutions Engineer contact if you had one.
2. If no ticket was created, resubmit via the Enterprise contact form: https://github.com/enterprise/contact and clearly mention “Urgent: Production Blocked.”
3. You can also reach out via [GitHub Support](https://support.github.com/contact) and select “Enterprise Support” from the dropdown.
4. For faster visibility, consider tagging [@GitHubHelp](https://twitter.com/githubhelp) on Twitter with a short message and your company name.

Since your use case involves CI/CD and SSO via Entra ID, you may want to include those keywords in the subject line when you resubmit.

Hope you get connected soon.