My account got restricted due to my trip to U.S. sanctioned region

[n0souls]

Select Topic Area

Question

Body

so i was living in Crimea during my summer break and, obviously my account got restricted due to sanctions. However, i've returned to not sanctioned region 40 days ago, filed support ticket but my account never got any restrictions lifted not did i get any response from support. How long does it usually take to get a response\ lift your restrictions?

[Denoroy737]

GitHub account restrictions due to sanctions can take several weeks to months to review, depending on the complexity of the case and verification required. Response times vary, but typically:

• Initial acknowledgment: 1–2 weeks
• Full review and decision: 4–8 weeks, sometimes longer for sanction-related cases

If you haven’t received a response after 40 days, you can:

1. Follow up politely on your existing support ticket.
2. Include all relevant information (current location, proof of residence in a non-sanctioned region, ticket reference).
3. Avoid creating new tickets, as this can delay processing.

Sanction-related restrictions require compliance checks, so patience is required, but clear follow-up can help expedite the process.

[Ravi-GitLab-7]

GitHub account restrictions due to sanctions can take several weeks to months to review, depending on the complexity of the case and verification required. Response times vary, but typically:

Initial acknowledgment: 1–2 weeks
Full review and decision: 4–8 weeks, sometimes longer for sanction-related cases
If you haven’t received a response after 40 days, you can:

Follow up politely on your existing support ticket.
Include all relevant information (current location, proof of residence in a non-sanctioned region, ticket reference).
Avoid creating new tickets, as this can delay processing.
Sanction-related restrictions require compliance checks, so patience is required, but clear follow-up can help expedite the process.

[MOHAMED-LAAGUILI]

GitHub enforces U.S. trade control laws, which can restrict access if an account logs in from or appears to be operated from sanctioned regions (e.g., Iran, Cuba, North Korea, Syria, Crimea, Donetsk, Luhansk).

Once you’re outside those regions, you can appeal the restriction by contacting:
🔗 GitHub Support: Export Controls Appeal