Github Copilot Pro subscription not getting activated

[kunalmaloo77]

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Bug

Copilot Feature Area

Copilot in GitHub

Body

❗ Copilot Pro Trial Says “Activated” but Does NOT Actually Activate (Reverts to Free Plan)

Hi everyone,
I am facing a strange issue while trying to activate GitHub Copilot Pro free trial.
When I click “Activate now”, I get a confirmation screen that says:
“Copilot Pro trial activated”
But the problem is:
There is no trial expiry date shown
The subscription does not appear under my Copilot settings
After refreshing the page, GitHub switches back to Copilot Free
The Copilot Pro badge disappears
VS Code also still shows Upgrade and does not activate Pro
It feels like the activation succeeds only for a moment and then immediately fails or resets.

✔️ What I see step-by-step

Go to the Copilot Pro subscription page
Click Activate now
A success message appears: “Copilot Pro trial activated”
No details about trial start/end date
If I go back to:
github.com/settings/copilot
or refresh the subscription page
It shows Copilot Free, not Pro.
So the trial never actually gets saved to my account.

✔️ What I already tried

Different browsers (Chrome, Edge, Incognito mode)
Signed completely out and in again
Tried activating multiple times
Payment method is added and verified successfully
(there was a temporary hold on the card)
Still, the subscription does not activate.

⚠️ Important Notes

My billing page does not show any active Copilot Pro trial
It only shows the message right after clicking “Activate now”
But the subscription never reflects in GitHub settings
VS Code also remains stuck on “Upgrade”

[github-actions[bot]]

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[kunalmaloo77]

Tried from Gitub Mobile App it was successfull

[shinybrightstar]

Hi @kunalmaloo77 👋 Congratulations on your first post! 🎉

Glad to see that the issue has been resolved.

[jaytri-vyas-prowerse]

I have the same problem.. Still persist on site!!! It's been 5 months and this is still an issue!!!!! Didn't Expect that from tech Gaint 👎👎👎👎👻👻

[neel-zala-prowerse]

Faced the exact same issue while subscribing to Copilot Pro.
Thanks a lot @kunalmaloo77 for sharing the fix.
Honestly surprised this is still unresolved after 5 months, expected better from GitHub.

[Manjunatha-kv01]

Root Cause (Why this happens)
This is typically a frontend + account sync issue on GitHub’s web interface where:

• Activation UI shows success, but backend subscription fails to persist
• Session/cache inconsistency causes it to revert to Copilot Free
• Web billing flow sometimes doesn’t fully complete the subscription handshake

That’s why it looks “activated” for a moment and then disappears.

---

Confirmed Working Fix

The most reliable fix (already validated in this thread):

Activate using GitHub Mobile App

Steps:

1. Open GitHub mobile app
2. Go to Settings → Copilot
3. Tap Activate Copilot Pro Trial
4. Wait for confirmation
5. Recheck in browser → it should now persist

---

Alternative Fixes (if mobile doesn’t work)

1. Force fresh session

   • Logout from all devices
   • Clear cookies for github.com
   • Login again → retry activation

2. Check billing region / card

   • Ensure card supports international transactions
   • Temporary hold ≠ successful subscription

3. Try different network

   • Sometimes VPN / corporate networks break billing callbacks

4. Check this page directly

   • https://github.com/settings/copilot
   • Verify if plan shows correctly after activation

---

VS Code Not Updating (Important)
Even after activation:

• Run: GitHub Copilot: Sign out
• Then: Sign in again
• Reload VS Code

---

Why Mobile Works
Mobile app uses a slightly different API flow, which bypasses the web UI bug, so activation completes successfully.

---

💡 Final Advice
If this still persists:

• Raise a ticket via GitHub Support

• Include:

  • Screenshot of activation message
  • Billing page
  • VS Code state

[manjunathkv01]

This worked perfectly for me—mobile app activation fixed it instantly, thanks!