[2026-01-21] Incident Thread

[github-actions[bot]]

❗ An incident has been declared:

Policy pages for Copilot are timing out

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[github-actions[bot]]

Update

We are investigating timeouts for customers visiting the Copilot policy pages for organizations and enterprises.

[hevans90]

github actions with gh hosted runners are timing out like crazy as well, it's not just some documentation page issue:

[github-actions[bot]]

Update

We are continuing to investigate latency and timeout issues affecting Copilot policy pages.

[github-actions[bot]]

Update

We are rolling out a fix to reduce latency and timeouts on policy pages and are continuing to monitor impact.

[github-actions[bot]]

Incident Resolved

This incident has been resolved.

[github-actions[bot]]

Incident Summary

On January 21, between 17:50 and 20:53 UTC, around 350 enterprises and organizations experienced slower load times or timeouts when viewing Copilot policy pages. The issue was traced to performance degradation under load due to an issue in upstream database caching capability within our billing infrastructure, which increased query latency to retrieve billing and policy information from approximately 300ms to up to 1.5s.

To restore service, we disabled the affected caching feature, which immediately returned performance to normal. We then addressed the issue in the caching capability and re-enabled our use of the database cache and observed continued recovery.

Moving forward, we’re tightening our procedures for deploying performance optimizations, adding test coverage, and improving cross-service visibility and alerting so we can detect upstream degradations earlier and reduce impact to customers.