Issue with GitHub Copilot Pro Account Access

[mamunr412]

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I am currently facing an issue with accessing GitHub Copilot Pro. My company provides a card that allows multiple personal GitHub Pro subscriptions, and I have purchased the Copilot Pro service through this offer. However, I am encountering the following error:

Error Message:
"There seems to be a problem with your account. Please contact GitHub support."

[Slumbersaga]

hey there i gone through the same thing
the problem is

GitHub Copilot Pro does NOT support being purchased via shared corporate cards across multiple personal GitHub accounts.

Step 3: Contact support (if company insists on corporate card)

• Open a ticket with GitHub Support and ask them to:
• Manually review the Copilot Pro restriction
• Confirm whether the card usage violates Copilot policy

Suggest migration to Copilot Business

[queenofcorgis]

Hey there! 👋

Thanks for posting in the GitHub Community, @mamunr412 ! We're happy you're here. You are more likely to get a useful response if you are posting in the applicable category. The Accessibility category is a place for our community to discuss and provide feedback on the digital accessibility of GitHub products. Digital accessibility means that GitHub tools, and technologies, are designed and developed so that people with disabilities can use them.

I've gone ahead and moved this to the correct category for you, Copilot Conversations. Good luck!

[Zeeshan-py]

This error usually means GitHub can’t properly detect an active Copilot Pro entitlement on your account, even if the payment went through.

A few things to check:

Go to Settings → Billing & plans → Copilot and confirm that Copilot Pro (not just GitHub Pro) shows as Active on your account

If your company card or organization is involved, make sure a Copilot seat is actually assigned to your user

Sign out and back into GitHub in your editor to refresh the license

If everything looks correct and the error still appears, this is likely an account/billing sync issue on GitHub’s side, and you’ll need to contact GitHub Support with a screenshot of your Copilot subscription status