GitHub Education application blocked – camera required but not working, no file upload option

[jeanbro38]

Hi everyone,

Hello,

I’m trying to apply for GitHub Education (student status), but the application form completely blocks me.

When I start the application at
https://github.com/settings/education/benefits

The form only gives me one option: using the camera
There is no option to upload a PDF or an existing image
The camera does not work (tested on multiple devices and browsers)
Because of this, I cannot submit any documents to prove my student status
What I already tried:

• Different devices (computer and phone)
• Different browsers (Chrome, Edge)
• Camera permissions enabled
• No VPN
• Different networks

Is there a way to:

Enable document upload instead of the camera, or
Reset/fix the GitHub Education application flow for my account?
Thank you for your help.

[jeanbro38]

Thanks for your fast answer. I have verified that my camera is working correctly, and I've also reset all the website authorization. When resubmitting the form, I am not prompted to allow access to my camera. I have already tried to contact GitHub support, but I can't contact them about a problem.