How to recover my account?

[k82cn]

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Hi team,

One of my account was susppended. When I try to recover it by contacting support, the "SMS Verification" did not show my country code in the list :(. Is there any suggestion on moving forward to handle it?

-- Klaus

[Sky28702]

options:

1. Submit a support ticket directly (without SMS verification)
   Go to: https://support.github.com/contact/account
   Choose “Appeal account suspension” and explain that SMS verification does not support your country code.

2. Reply to the suspension email (if you received one). That goes directly to their support queue.

3. Provide identity details in your ticket:

   • Username
   • Email linked to the account
   • Approximate creation date
   • Recent repositories or activity

4. If needed, ask whether they can verify via email instead of SMS.

[pratikrath126]

When SMS verification doesn't include your country, contact support directly via https://support.github.com/contact/account. Choose "Appeal account suspension," explain the SMS issue, and include your username and associated email. Support can verify via email instead. Also check your email (including spam) for any replies.

[shinybrightstar]

Hi @k82cn,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

For account related issues, GitHub Support requires that you contact them from the email address verified on that account. If you haven't already, please submit a request using this form:  https://support.github.com/contact/cannot_sign_in

When completing this step, you won't be required to sign in, but you will need to verify your email address. If you're currently signed into a different account, please sign out first before following the link.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!