Can not upgrade/use Github Copilot Pro

[nttg8100]

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Product Feedback

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Copilot

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Previously, I leaved the organization with Github Copilot sponsor. Later, I can not see the page for Copilot pro. It shows me that I should contact the support

[github-actions[bot]]

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[queenofcorgis]

Hey there! 👋

Thanks for posting in the GitHub Community and welcome, @nttg8100 ! We're happy you've joined us. You are more likely to get a useful response if you are posting in the applicable category. The Accessibility category is a place for our community to discuss and provide feedback on the digital accessibility of GitHub products. Digital accessibility means that GitHub tools, and technologies, are designed and developed so that people with disabilities can use them.

I've gone ahead and moved this to the correct category for you, Copilot Conversations. Good luck!

[vladlen-codes]

What likely happened:
When you were part of the organization, your Copilot access was provided through an organization-sponsored seat. After leaving, that license was removed, but sometimes the account gets into an in-between state where it doesn't cleanly fall back to showing the individual Copilot Pro subscription option.

1. Go directly to the Copilot settings page:
   github.com/settings/copilot sometimes the dashboard link breaks but the settings page still works.

2. Check your billing page:
   Go to Settings → Billing & Plans and see if there's any lingering Copilot entitlement or a pending cancellation tied to the old org.

3. Try a different browser or incognito mode, occasionally a stale session causes the wrong page to load.

If this was helpful please mark it as answered. Thank you!

[nttg8100]

Hi @vladlen-codes , it seems to be my case with the organization-sponsored seat. I is nearly 2 months ago. Can I register the personal Github Copilot Pro to fix this issue ?

[vladlen-codes]

Yes, absolutely! Subscribing to Copilot Pro personally should fix this, that's exactly the right path forward in your situation.

Here's what to do:

• Go directly to github.com/settings/copilot.
• Look for the option to subscribe to Copilot Pro individually.
• Complete the billing setup.

A few things to be aware of before subscribing:

• Free trial: if you've never had a personal Copilot subscription before you may be eligible for a 30 day free trial.
• Pricing: Copilot Pro is currently $10/month or $100/year.
• The stuck state: since your account has been in this limbo state for nearly 2 months, there's a small chance the subscription page still doesn't display correctly due to the lingering org seat state.