Billing support ticket open for 2+ weeks with no response

[dexxxter325]

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Hi,
I understand account and billing issues are handled by GitHub Support.
My billing-related support ticket #4102593 has been open for over 2 weeks without a response.
I’m not asking the Community to resolve the billing issue itself, but is there any official way to follow up when a support ticket has had no response for this long?
Thanks.

[Anghel01]

Hi! For following up on a support ticket that's gone unanswered, you can try these options:

Reply to the ticket email you received when it was opened — this bumps the ticket in their queue.
Submit a new ticket referencing the original ticket number (#4102593) and mentioning it's been 2+ weeks with no response.
Contact GitHub Support directly at support.github.com — you can check your ticket status there.
If you have a paid plan, you may be eligible for priority support which has faster response times.

Billing tickets can sometimes take longer during high-volume periods, but 2+ weeks is unusually long and worth escalating.

[itxashancode]

I'd reply directly to your existing ticket thread first - that bumps it in the system. If there's still no response, try tweeting @githubsupport with your ticket number. They sometimes escalate publicly.

Billing tickets for paid accounts usually get a response within 24-48 hours, so two weeks is definitely too long. Free account billing support can be slower, but still not that slow.

Are you on a free or paid plan? That might explain the delay, but replying to the ticket is still the first step.