Past probation period (112 days) with no payment response

[losingloonies]

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Hey everyone

I am a GitHub Sponsors creator (account: losingloonies) and I am having an issue receiving my Sponsors payouts.

It has been about 130 days since I received my first sponsorship, and all my tax forms are complete, stripe is receiving payments; basically there is nothing I can see on my end for why I shouldn't have an estimated payout date.

I tried creating a GitHub support ticket and it has been several weeks with no response. I have also tried reaching out to GitHub on x/twitter with no response. I tried contacting Stripe but they redirected me and said it was an issue with GitHub.

Is there anyone that can help me?

Thanks!

[Radi410]

Because your dashboard shows no estimated payout date at all, it usually means your profile was flagged for a manual "integrity review" during the onboarding phase, and the system simply didn't trigger the release after the 60-day mark. This is a common backend bug where accounts get stuck in a "manual payout only" state that you can't see or change. Since Stripe redirected you to GitHub, they’ve confirmed the hold is on the GitHub side.

What to do now: Do not open a new ticket (that actually pushes you to the back of the queue). Instead, reply to your existing ticket with this specific subject line: "Sponsors Payout >130 Days Pending – Escalation Requested – Possible Manual Payout Hold." In the body, explicitly state that you are 70 days past the legal 60-day remit period defined in the GitHub Sponsors Additional Terms and ask them to check if your account is stuck on "Manual Payouts." Mentioning the specific terms and the duration often helps a human agent realize this isn't a standard "where is my money" query, but a technical account flag that needs a manual override.

[itxashancode]

I’d check your GitHub Sponsors dashboard under Settings > Payouts first. If the payout method section shows Stripe connected but still says Pending with no estimated date, it is usually a manual review flag on GitHub’s end. I ran into this with a creator account last year and it turned out to be a silent compliance hold.

Try emailing sponsors@github.com directly instead of using the standard support form. Include your creator username, the exact date your first sponsorship hit, and a screenshot of your Stripe dashboard showing the pending balance. That inbox routes faster for payout holds.

Also verify that your Stripe Connect account status is fully verified, not just connected. Sometimes Stripe shows funds as received while GitHub’s payout scheduler is waiting for a final KYC match.

If you still get radio silence after 5 business days, reply here with your region and whether you are set up as an individual or business entity. That usually points to the right compliance queue.