GitHub Education application repeatedly rejected

[yehiashetiwy]

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Hello GitHub Support,

My GitHub Education application has been rejected multiple times, even though I submitted a current official enrollment certificate from my university.

I already tried resubmitting with a clearer document, but the application continues to be rejected. Could you please review my case manually and let me know what exactly is missing or causing the rejection?

[WattoX00]

Did you try it here:
Github Education Support Contact

Also:
Github Education support
Github Education document

[Sunil56224972]

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Hello GitHub Support,

My GitHub Education application has been rejected multiple times, even though I submitted a current official enrollment certificate from my university.

I already tried resubmitting with a clearer document, but the application continues to be rejected. Could you please review my case manually and let me know what exactly is missing or causing the rejection?

Hey! GitHub Education rejections are super frustrating but very fixable. Here's exactly what's likely causing it and how to get it approved:
Most Common Rejection Reasons
Even with a valid enrollment certificate, these things cause auto-rejection:

Document is in a language other than English — add a translation or English version
Expiry date is missing from the certificate — GitHub needs to see it's currently valid
Your name on the document doesn't exactly match your GitHub profile name
Photo/scan is blurry or cropped — GitHub's system needs to read it clearly
Your email is not a school email — connect your .edu or official university email first at github.com/settings/emails

Fix steps in order:

Go to github.com/settings/emails → add your official university email and verify it
Make sure your GitHub profile name matches your enrollment certificate exactly
Resubmit at education.github.com/discount_requests/new with a crystal clear scan
Make sure the document shows: your name, institution name, enrollment date, expiry/valid until date

If still rejected — request manual review:
Go to support.github.com → select:

Product: GitHub Education
Topic: Student Developer Pack / Verification issue
Explicitly write: "Requesting manual review — automated system keeps rejecting valid documents"

Pro tip: Take a photo of your student ID card alongside your enrollment certificate in the same image — this combination almost always gets approved on manual review! 🙌

[Sudip-329]

Hi,

GitHub Education applications are usually rejected for a few common reasons, even when an enrollment document is submitted. You may want to double-check the following:

1. Document requirements
Your enrollment certificate should clearly show:

• Your full name
• University name
• Current academic term or validity date
• A recent issue date
• An official logo, stamp, or signature

If any of these are missing, the system may automatically reject the application.

2. File clarity and format
Make sure the document is:

• High resolution (not blurry or cropped)
• Uploaded as PDF or clear image
• Not edited or redacted

3. Matching GitHub account name
Your GitHub profile name should match the name on the student document. If they are different, verification may fail.

4. School email verification
If possible, verify your official university email address (.edu or institutional domain) in your GitHub account before applying.

5. Application timing
Sometimes repeated submissions within a short time may keep triggering the same automated rejection. Waiting 24–48 hours before resubmitting can help.

If you believe your documents meet all requirements, the best option is to open a support request directly with GitHub Education support so they can manually review your application.

Hope this helps.

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