Account suspended — no response from support after appeal

[Niiks7777]

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My account @NickCirv was suspended on March 12, 2026. I submitted an appeal
through the official support contact form the same day but haven't received
any response.
I maintain open-source WordPress plugins across 46 repositories on this
account. Several of these plugins are live on WordPress.org and actively
installed by users. The suspension is preventing me from pushing updates,
including security patches.
I'd appreciate any help escalating this or confirming my appeal is being
reviewed. Happy to provide whatever information is needed.
Thanks in advance.

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• I have read the above statement and can confirm my post is relevant to the GitHub feature areas Issues and/or Projects.

[easwar16]

Hey @Niiks7777,

Account suspensions can only be reviewed by GitHub Support, so unfortunately the community isn’t able to directly investigate or lift the suspension.

Since you already submitted an appeal through the official support form on March 12, the best course of action is to wait for the support team to review your request. Response times can sometimes take a few days depending on the volume of requests.

If you haven't received any response after a reasonable period, you can try submitting a follow-up request through the GitHub Support portal and reference your original appeal.

For situations like yours where the account maintains active open-source repositories and security updates may be required, it can be helpful to clearly mention that in the support request so the team understands the urgency.

More information about account suspensions and appeals can be found in GitHub’s documentation:
https://docs.github.com/en/site-policy/other-site-policies/github-account-restrictions

Hopefully the support team is able to review your case soon.

[shinybrightstar]

Hi @Niiks7777,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

For account related issues, GitHub Support requires that you contact them from the email address verified on that account. If you haven't already, please submit a request using this form:  https://support.github.com/contact/cannot_sign_in

When completing this step, you won't be required to sign in, but you will need to verify your email address. If you're currently signed into a different account, please sign out first before following the link.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!