Suspended account after GitHub Education reverification – unable to contact support

[Argenis1412]

Hi everyone,

Hello,

My GitHub account (username: argenis972) was suspended and I cannot sign in anymore.

Before the suspension I received emails from GitHub Education asking for academic reverification. After that my account access was blocked and my repositories are no longer accessible.

Because the account is suspended I cannot access the support portal or submit the appeal form, since it requires login.

I also attempted to contact support by email but the messages were blocked.

Could a GitHub staff member please advise how I can submit an appeal or recover access to my repositories?

Thank you.

[arun-raze19]

SAME happened to me do verify for github education in the device where you have your another github account

[Argenis1412]

I had the exact same problem after the GitHub Education reverification email. My account was suspended and I couldn't log in to complete the verification or access settings.

What worked for me was contacting GitHub directly through the official support portal:

https://support.github.com/contact

From there I opened a ticket under account access / restricted account and included:

• my GitHub username
• the primary email associated with the account
• a short explanation that the suspension happened after the Education reverification request

After submitting the ticket, GitHub support reviews the account manually.

If you are affected by the same issue, I recommend opening a ticket through that portal because the normal Education verification page cannot be accessed while the account is suspended.

In my case this was the only way to reach support.

Hope this helps someone else stuck in the same situation.

[yusifalyevtemporary]

Did you get your account back, or are you still waiting for a response? I opened my ticket three days ago.

[zolhashim243-sys]

Same here also still struggle with the and don't know what to do about it. At my older edge it's a bit slower to follow up. Hope it's not trouble alls stuff involved.

[akshatextreme]

Same for me . Got a mail for revirify the credentials then there was the suspesion . I have put up a request 5 days ago and there is no reply from them .

Ticket ID: 4152308

[yusifalyevtemporary]

Same here. My account (@yusifaliyevpro) was suspended after I received that "reverification" email. This disrupted my entire workflow. The tokens created in my organizations were suspended too. I have a hackathon tomorrow and need my GitHub account, not a new one.

[Manjunatha-kv01]

---

Hey everyone,

I know how stressful this is. I was in the exact same position — woke up one day, couldn't log in, repositories gone, tokens dead, and no obvious way out. If you're reading this at 2am trying to figure out what happened to your account, I've been there. Take a breath. Your account is most likely fine and recoverable.

Let me explain what's going on and exactly what worked for me.

---

So what actually happened to us?

GitHub sent out a batch of Education reverification emails. The problem is their system suspended accounts before giving anyone a chance to actually verify. So now you're locked out, and every single recovery option — the appeal form, the Education portal, the support page — requires you to be logged in. The one thing you can't do.

It's not you. It's not something you did wrong. It's a bug in their pipeline and it caught a lot of people at once.

---

Here's what actually works

The only door that doesn't require login is the direct support contact page:

👉 https://support.github.com/contact

Go there, open a ticket, and select Account & Profile → Restricted or Suspended Account.

When you write your message, keep it simple and clear. Something like this:

Hi, my account (username: xxxxxx) was suspended after I received a GitHub Education reverification email. The suspension happened before I could complete the process. My primary email is xxxxx@xxx.com. Because I'm locked out I can't use the normal appeal form. I'm requesting a manual review so I can get back in and complete verification properly. If it helps — I have a deadline on [date] and really need access back urgently.

That's it. Don't overthink it. Keep it short, give them your username and email, mention the Education reverification, and if you genuinely have something urgent coming up like a hackathon or a work deadline, say so — it seems to actually matter.

---

What happens after you submit

You'll get an automated reply almost immediately. After that it goes quiet for a few days while a real person reviews it. From what people in this thread are reporting, resolutions are coming through anywhere between 3 days and 2 weeks depending on how busy their queue is.

Save your ticket ID the moment you get it. If a week passes with no update, just reply to that email and say you're following up. One follow-up every 5 or 6 days is fine — just don't spam it because that can actually push you back in the queue.

---

While you're waiting

A couple of things worth doing right now:

Write down the URLs of your most important repositories before you forget them. Ask any collaborators you have to fork anything critical if they can. Check your spam folder regularly because GitHub support replies have a habit of ending up there.

And please — don't create a new account while your old one is suspended. It could make the situation more complicated and GitHub might see it as a ToS issue.

---

To anyone at GitHub reading this

I say this with full respect — this thread exists because a lot of people got caught in what looks like an automation bug. Accounts got suspended before verification could happen, and then every recovery path requires the login that was just taken away. There's no way out without support intervention.

A public acknowledgment would go a long way. Even just a post saying "we know, we're working through it" would stop a lot of people from panicking. An email to affected accounts with a no-login appeal link would be even better.

The people in this thread aren't trying to game anything. They're students and developers who just want their commit history and their work back.

---

[yusifalyevtemporary]

Thanks. At first I didn't understand why my account was suspended. That day I was testing some bots on GitHub and suspected that caused the suspension, then I saw the emails. I don't check my student email often, so I missed them before opening a ticket.

I created this temporary account and hope it won't be a problem. I also think this was just a bug in their pipeline. I sent seven messages (five very short, two longer) and hope they won't be marked as spam. I only opened one ticket.

The most ironic part is that I am an Azerbaijan GitHub Community builder and Chief Technical Officer at that organization. There are new PRs that need my review because of important file changes. Also some tokens was suspended, and workflows got broken.