GitHub continuously charge my canceled subscription for 2years and never responded to me

[lisali008]

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I had a subscription in 2024 for a project, but I canceled the subscription afterwards. However, GitHub still charges me $95 every month so far. I tried to find their contact information but never be able to contact any live agent. I submitted tickets, tried to email someone, but no one ever responded to me. I tried to talk with their chatbot but never be able to address any issues. I contacted American Express many times but they have no right to reject this charge unless I got confirmation from the business. How can I contact a live agent or department to help me address this issue?

[Synalix]

The most effective way to solve this is by contacting Github again directly at their official support page here:
GitHub Billing Support

A few tips for filling this out so it actually gets seen:

Select 'Cancellations and refunds': This is the focus for your specific issue.

Include your old Ticket Numbers: include it in the description to show them this has been an ongoing issue for two years.

Tell them that you have already contacted American Express and they are prepared to initiate a chargeback dispute for the last 24 months of unauthorized charges. Companies hate chargebacks because they pay a penalty fee for each of them. Telling them you already requested a chargeback might speed things up.

Give them as many details as possible and maybe include screenshots of them ghosting you in the past.

make sure your ticket is visible here and marked as 'Open': My Tickets, otherwise Github hasn't received it yet.

Hope you short this out

[HAD3V]

Hey, that sounds super frustrating — being charged every month after cancelling and not getting any human response is the worst. Unfortunately, GitHub’s support setup in 2026 is not like calling a customer service line with a quick live agent — most support is handled through their ticket system and can be slow, especially for individual accounts. 

Here are the real ways you can try to get some traction:

1. Use the official GitHub Support portal properly
   Go to the GitHub support contact form and select Billing & Payments as the issue type. That ensures your question goes to the team that handles subscriptions and refunds. 

2. Check your inbox (and spam)
   Support replies almost always come from official GitHub addresses like support@github.com or noreply@github.com — sometimes they get filtered into spam or promotions. 

3. Follow up on your existing ticket
   If you already submitted a ticket, respond to it with more detail (like your billing email, subscription ID, and cancellation confirmation) — that bumps it in the queue.

4. Try social support as a nudge
   People sometimes get a faster reply by politely mentioning their ticket number on social channels like the official @githubsupport account. It’s not guaranteed but can help visibility. 

5. Last‑resort options
   If support never responds and charges keep hitting your card:
   • Ask your credit card company to do a charge dispute/chargeback for unauthorized charges — you mentioned AMEX can’t do it without business confirmation, but dispute departments sometimes escalate if you have clear proof of cancellation.
   • Review your GitHub billing settings to make sure the subscription is really cancelled in the account settings (Settings → Billing & Licensing) — sometimes cancellations don’t go through fully. 

Unfortunately, there’s no guaranteed phone number or guaranteed live agent for most GitHub accounts (Enterprise customers have better support options). Many users report slow or automated responses, and support can take weeks. 

[lisali008]

Thank you so much @HAD3V and @Synalix ! This sounds quite promising. Let me try your methods and see whether it works.

[lisali008]

Well, I found my last ticket @ Billing Support site opened in Jan, so far no one responded to me yet. It is still "open". I added comments to that ticket.

@githubsupport returns 404. I sent email to support@github.com. Hopefully someone would respond to me.

I contacted my credit card company multiple times. They tried to stop that charge for me once, then it charged me again. The credit card company said they have no right really stopping merchants' charges. I have to get confirmation from the merchant by myself. It is bizarre that there is no even a live agent I can contact with. Only bots and web forms are available. Have to be very careful in future.

I have canceled that subscription long time ago early 2024, I could not even see this project anymore on my account. Anything else can I do?

[Sonra0]

This is a frustrating situation, but here are a few more steps you can try:

1. Double-Check Your Billing Settings
   Even if the project is gone, a subscription or spending limit might still be active on your account. Check:

Settings → Billing & Licensing — look for any active plans or pending charges
Settings → Organizations — you may have an org with an active subscription separate from your personal account

2. Escalate Your Existing Ticket
   Since your January ticket is still open and unanswered, add a reply to it with:

All previous ticket numbers you've submitted
A clear statement that you have been charged ~$95/month since early 2024 despite cancelling
Screenshots of your cancellation and the recurring charges
A note that you have already attempted chargebacks through American Express

Escalation language helps — something like:

"I have been incorrectly charged for over 12 months. I am requesting urgent escalation to a billing specialist."

3. Try the GitHub Community Forum
   Post your issue at github.community — GitHub staff do monitor it and sometimes respond faster there than through tickets.

4. Dispute the Charges More Aggressively
   Since AMEX is asking for merchant confirmation:

Request a written cancellation confirmation from GitHub through your support ticket — make this explicit in your message
If charges continue with no response, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov — companies are legally required to respond to CFPB complaints, which often gets results when normal support fails

[itxashancode]

I've seen this happen before with subscription services. GitHub's standard support can be frustratingly automated for billing issues like this.

Your best path is two-fold:
First, contact American Express again and file a formal dispute for the recurring charges. Explain you canceled the service in 2024 and have proof (screenshots of cancellation, any confirmation emails). AmEx often sides with the cardholder in clear cases of unauthorized recurring billing. Cite "services not rendered as described" or "unauthorized transaction."

Second, try GitHub's legal/billing department directly. Email legal@github.com or billing@github.com. These addresses sometimes get through where support tickets don't. Include your GitHub username, the subscription in question, the cancellation date, and a timeline of your failed support attempts.

If those fail, you may need to escalate to your bank's fraud department with the same evidence. Keep every piece of correspondence.

I'm not 100% sure the legal email will work, but it's a documented channel that sometimes bypasses the support queue. The AmEx dispute is your strongest lever.