Copilot Pro+ active but still limited to old plan (100% quota reached)

[eyupyazkan]

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Hello,

I recently upgraded to GitHub Copilot Pro+, but my account still behaves as if I am on the previous plan.

Although Copilot Pro+ is shown as active, I am facing the following issues:

• Premium requests are already at 100%
• I do not have access to the expected increased limits (up to 1500 requests)
• It seems like the new plan has not been properly applied or synced

I have already contacted GitHub support but have not received a response yet.

Is anyone else experiencing this issue or knows how to fix it?

If this cannot be resolved, I may need to request a refund since the service is not working as expected.

Thank you.

[Synalix]

Did you sign up to the Github student program?

[eyupyazkan]

Yes, I am part of the GitHub Student Developer Pack, and I was already using the $10 Copilot Pro plan before upgrading. The issue itself has been partially resolved by GitHub support. They manually adjusted my quota. However, there still seems to be a problem.

After upgrading to Copilot Pro+, I expected to receive the full 1500 request limit. Instead, it shows 1500 total, but 300 requests are already counted as used from my previous plan.

So effectively, I only have 1200 requests available, which doesn’t seem correct for a fresh upgrade.

I’m still trying to clarify this with support, as I believe the quota should have been fully reset when moving to Pro+.

[einadid]

This issue usually happens due to a sync delay or a conflict between plans (especially if you were previously on a free or student plan).

Here are a few things you can try:

1. Sign out and sign back in to your GitHub account (both in browser and VS Code).
2. Restart VS Code and make sure Copilot is properly reloaded.
3. Go to GitHub Settings → Billing → Copilot and confirm that Pro+ is fully active.
4. Try disabling and re-enabling the Copilot extension in VS Code.
5. If you are part of the GitHub Student Developer Pack, it may override or delay the new plan benefits.
6. Wait for some time (sometimes it takes a bit to sync across services).

If none of these work, it’s likely a backend sync issue, and GitHub Support will need to fix it manually.

Hope this helps!

[eyupyazkan]

Thanks for the detailed suggestions, I really appreciate it.

In my case, GitHub Support has already stepped in and manually adjusted my quota, so it doesn’t seem to be a local issue (like VS Code, extension, or login state).

[eyupyazkan]

GitHub Support has responded and manually adjusted my quota, which partially resolved the issue.

However, I’m still seeing that 300 out of 1500 requests are already marked as used (likely carried over from my previous plan). This effectively leaves me with only 1200 requests after upgrading to Pro+.

I’m currently following up with support to confirm whether this is expected behavior or a mistake.

Just sharing this in case others run into the same situation.