Paid for the GitHub Copilot Pro but no active

[Nansubuga]

Select Topic Area

Question

GitHub Feature Area

Copilot

Body

Hello,
I have made the purchase the GitHub Copilot Pro but my account was not updated. please advise what happened or active the subscription.

thanks kk

[prajasus2308]

Check your billing status: Go to GitHub Billing & Plans in your account settings to confirm whether the payment went through.

Verify subscription activation: Under GitHub Copilot settings, ensure that Copilot Pro is listed as active.

Look for trial expiration: If you were previously on a trial, it may have expired, and you’ll need to re‑subscribe.

Contact GitHub Support: If payment was successful but the subscription isn’t active, open a support ticket via GitHub Support with your transaction details.