"Student Developer Pack application rejected multiple times - need help verifying"

[yuukun9876-sys]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

I am a high school student in Japan.

My application for the GitHub Student Developer Pack was rejected multiple times.

I have:

• Official school email address (from my prefecture's education board)
• Student ID

My school email domain is from my prefecture's education board
(not a direct school domain).

I think my school or the education board's domain may not be recognized in the system.

What should I do to get verified?

Thank you.

[0xZeroSecurity]

👉 https://support.github.com/

Open a ticket and explain the issue and attach your documents again

https://support.github.com/contact-next + select your account + continue

And then in the Situations section select Educational.

[hardikkaurani]

Hi!

This usually happens when your school email domain is not directly recognized by GitHub’s verification system, especially if it's managed by a prefecture or education board instead of your specific school.

Here are a few things you can try:

1. Make sure your student ID clearly shows your name, school name, and current academic year
2. Upload a clear, high-quality image of your ID (no blur or cropping issues)
3. If possible, include an additional document like a fee receipt, timetable, or official letter from your school

Since your domain is from an education board, automatic verification may fail. In that case, the best option is to contact GitHub Support directly and explain your situation.

Also, when submitting again, try to clearly mention that your email domain is issued by your prefecture’s education authority.

Many students with similar setups get approved after manual verification, so don’t worry 👍

Hope this helps!

[SudiptoP4ul]

This is a common issue for students in Japan because prefecture-level email domains (like those ending in ed.jp) are often not automatically linked to specific high schools in GitHub’s global database.

Since the automated system cannot "connect the dots" between your prefecture email and your specific school name, you need to provide extra context to trigger a manual approval.

1. Update Your GitHub Profile First

The verification AI checks if your profile matches your documents. Before reapplying:

Name: Change your GitHub "Public Name" to your real name in English (Romanji) exactly as it appears (or would be translated) on your ID.

Bio: Add your school's name in English and your prefecture (e.g., "Student at [School Name] High School, [Prefecture Name]").

Location: Ensure your profile location is set to Japan.

2. Prepare "Double" Evidence

When the system asks for your school ID, don’t just take a photo of the card. Instead:

Translate Key Terms: If your ID is only in Japanese, use a photo editor to place small English labels next to the Japanese text for "Student ID Card," "School Name," and "Expiration Date".

Use Multiple Documents: GitHub allows you to include more than one document in your photo. Place your Student ID next to an Enrollment Certificate or a screenshot of your school’s official website showing your name in a portal.

3. Contact Support for "Manual Mapping"

If you are still rejected, you need to tell GitHub that your prefecture's domain is the official one for your school.

Go to the GitHub Education Support Page.

Select the reason: "My selected school has incorrect or incomplete information (e.g., domains or campus location)."

Message Template:
"I am a high school student in [Prefecture] Japan. My school email domain ([your domain].ed.jp) is issued by the Prefecture Education Board rather than the school itself. The automated system is not recognizing this domain. I have attached my Student ID and an enrollment certificate for manual verification."