Bug: OCR System constantly rejects valid NURE Enrollment Letter (Remote student)

[Geljinskiy]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Evidence and Image Capture

Hi everyone,

I am a student at Kharkiv National University of Radio Electronics (Ukraine), currently studying remotely.

I possess an official, freshly issued, and stamped Enrollment Letter from my Dean's office. Following your official guidelines, I am capturing the original Ukrainian document alongside a clear English translation.

However, the automated OCR system instantly rejects my application with the error: "The text in the photo you used was unable to be read." The web camera capture interface compresses the image quality so severely that the OCR scanner fails to read anything.

My verified academic email (@nure.ua) is linked. My billing name matches exactly.

Since direct support tickets for manual review are disabled, how can I securely provide my valid documents to a staff member? The automated workflow is physically impossible to pass due to your interface's image compression.

[github-actions[bot]]

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[syedsafeer]

GitHub’s browser-based camera capture has the resolution of a toaster the compression is literally killing the OCR.
Stop trying to use your physical webcam. Instead, use a Virtual Camera (like OBS or Camo) to feed a high-resolution scan or crystal-clear photo of your documents directly into the browser's camera input. This bypasses the shitty live-capture compression and gives the OCR clean text to work with.

(If this bypass works, mark it as the answer.)

[BobbyESP]

I'm having this same issue and I used the OBS virtual camera... I don't know what else to try

[MarcosVillamagua25]

Tengo exactamente el mismo problema, me gustaría que alguien de soporte pudiera ofrecer soluciones reales y no soluciones redundante e ineficaces