Flagged account hotbob011 - Cannot contact support due to +86 SMS not supported and email blocked

[jietoushiren01-sys]

🏷️ Discussion Type

Product Feedback

💬 Feature/Topic Area

Other

Body

Main account: @hotbob011

Problem Description:
My GitHub account (@hotbob011) has been flagged / restricted without any prior email notification or warning.

What happened:

• All my repositories and my profile now show 404 Not Found to other users (while I can still partially access them when logged in with my own account).
• My previous comments and contributions in other repositories are also no longer visible to others.
• I cannot run any GitHub Actions workflows. When I try to restart or trigger a workflow, I get the error: "此用户的操作已被禁用" (This user's operation has been disabled).

I honestly do not know why my account was flagged. I did not intentionally violate GitHub's Terms of Service, and I received no explanation or warning email from GitHub.

What I have tried to contact support:

• I tried sending emails to support@github.com multiple times (from both Gmail and QQ Mail), but all emails were blocked by my email provider's policy.
• I tried all official support forms (including https://support.github.com/contact/account, reinstatement, cannot_sign_in, etc.) in incognito mode.
• Every time, the form redirects me to an SMS verification page that requires a phone number.
• However, China (+86) phone numbers are not supported in the dropdown list at all. There is no +86 option, so I cannot complete the verification step.

This has created a situation where I cannot submit a proper support ticket or appeal because of the SMS limitation, and I cannot reach GitHub Support through normal channels.

Request to GitHub Staff:
I am a legitimate user and would like to request a manual review of my account. Please help unflag / restore my account so that my repositories and contributions become publicly visible again, and I can use GitHub Actions normally.

I can provide any additional information needed for identity verification privately if required.

Thank you very much for your help!

[github-actions[bot]]

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[shinybrightstar]

Hi @jietoushiren01-sys,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

For account related issues, GitHub Support requires that you contact them from the email address verified on that account. If you haven't already, please submit a request using this form: https://support.github.com/contact/cannot_sign_in

When completing this step, you won't be required to sign in, but you will need to verify your email address. If you're currently signed into a different account, please sign out first before following the link.

If GitHub doesn't support 2FA via text message in your country, you'll need to set up authentication using a TOTP application. For more information on configuring 2FA with a TOTP app, here is the documentation. Also, after setting up your 2FA, download your recovery codes and store them in a secure location.

I highly recommend you read through our GitHub 2FA Troubleshooting & Prevention Guide 🔐 or visit our FAQ if you have additional questions.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!