Refund not received after Copilot subscription cancellation

[janudawithanage]

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Question

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I received confirmation that my Copilot refund was issued, but my bank cannot locate it.

Support ticket #4225285 has had no response for over 5 days.

I need the ARN number to trace the refund with my bank.

Can someone from GitHub help escalate this?

[Aryan-Gore]

Hi, thanks for raising this. For refund-related issues like ARN details, only GitHub Support can access that information. Since your ticket is already open (#4225285), I recommend replying to the same ticket to bump it or waiting for their response. If the delay continues, you can open a new ticket referencing the old one to request escalation.

[Gurnoor2910]

1. Confirm how you bought and when

• Check GitHub → Settings → Billing & plans → Subscriptions and note:
  • Copilot plan type (Pro, Pro+, Enterprise seat, etc.).
  • Purchase method (direct via GitHub, App Store, Stripe, etc.). docs.github
• Refunds are not automatic and depend on:
  • How / where you paid.
  • How long ago you were charged. postclic

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2. Use GitHub’s official refund flow

For GitHub Copilot (individual / team):

1. Open the direct refund form:
   https://support.github.com/contact/account?flow=refund_copilot_individual (or similar “Copilot refund” path). github
2. Click “Try our virtual agent”.
3. Follow prompts to:
   • Confirm your account and Copilot plan.
   • Request cancellation and prorated refund (if eligible).

This usually creates a ticket and, if approved, processes a refund within a few business days.

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3. If you paid via App Store / Google Play

• Refunds are handled by Apple or Google, not GitHub directly.
• Use:
  • Apple: Settings → [your name] → Subscriptions → GitHub Copilot → Cancel and request refund.
  • Google Play: Play Store → Subscriptions → Copilot → Cancel / refund.

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4. Too much time has passed?

• GitHub’s docs state that no refunds are issued for unused time after a standard billing cycle; access just continues until the end of the paid period.
• However, exceptions are sometimes made via support (trial‑related or accidental charges).

If you open a ticket and say:

• “I cancelled on [date] but have not received any refund,”
  GitHub support can check:
• Whether the refund was approved but not processed by your bank/card.
• Or if it can still be re‑issued.

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5. What to do next (actionable checklist)

• ✅ Check Billing & plans and subscription status.
• ✅ Open a GitHub Support ticket using the refund‑specific link and ask for:
  • “Status of my Copilot refund” + transaction ID / date.
• ✅ If paid via Apple/Google: file a refund request in their store.

[Gecko51]

Nobody in this community can pull up billing records or access your ticket, so the path here is entirely through GitHub Support.

For the ARN specifically: reply to your existing ticket (#4225285) and ask explicitly for the Acquirer Reference Number to trace the refund through your bank. Using that exact term (ARN) tells the billing team you need a transaction-level lookup, which is different from a general refund status check.

If the ticket has been sitting for 5+ days with no reply, open a new one and reference the old ticket number. Something like "following up on #4225285, I need the ARN to file a trace with my bank" tends to get routed faster than bumping a stale thread.

Also worth knowing: even after a refund is issued, it can take 5-10 business days to appear on a bank statement depending on your card issuer, so it may already be in transit.