Copilot Pro+ active but features not available (billing issue)

[NOUR-wq277]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

I honestly don’t understand what’s happening with my account.

I subscribed to GitHub Copilot Pro+, and the payment was already deducted from my card, so everything on the billing side seems fine.

But the problem is that the features are not actually available to me.

My profile shows that I have Copilot Pro+, yet in the licensing page it still says "Copilot Edu", and I don’t have access to expected features like Claude Opus or Spark.

It feels like the subscription is only partially activated or not properly synced.

I’ve already contacted support, but this situation is quite frustrating since I’ve paid and I’m not getting the full service.

Has anyone experienced something similar? Or is this a known issue?

I would really appreciate any help or clarification.

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[kavitha-047]

This looks like a sync / licensing mismatch between plans.

Even though your billing shows Copilot Pro+, GitHub can sometimes take time to fully propagate the correct license across services.

A few things you could check:

• try signing out and back in to refresh your session
• confirm which plan is active under Settings → Billing and Settings → Copilot
• check if your account is still linked to an Education plan (Copilot Edu can override feature access)

In some cases, having both Edu and Pro+ can cause conflicts where features don’t fully unlock.

If everything looks correct but features are still missing, it’s likely a backend sync issue — in that case, GitHub Support is the only one who can resolve it on their side.