Student Educational Support

[ChiyahaRe]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

I’ve received a message about seven times now stating that my institution cannot be verified on GitHub Education.
I am Japanese, I have a university email address, and I’ve already confirmed that the university I attend is eligible. I submitted photos of both my student ID and my letter of acceptance, along with a document translating the Japanese text into English, but all of my requests have been rejected. Could someone please help me?

[sangtn13]

Hi there,

That sounds frustrating — especially after multiple attempts. Since your institution is eligible and you’ve already provided documents, this is likely a verification issue rather than eligibility.

Here are a few things you can try:

📄 1. Double-check your documents

• Make sure your student ID or acceptance letter clearly shows:
  • Your full name (matching your GitHub account)
  • Institution name
  • Valid/current date (or enrollment period)
• Ensure the images are clear, not cropped, and all corners are visible
• Avoid glare, blur, or edits

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🌐 2. Language & translation

• Even though you included a translation, try to:
  • Upload the original document + a clean, well-formatted English translation
  • Make sure key fields (name, school, date) are easy to match

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📧 3. Use your school email properly

• Ensure your GitHub account is verified with your official university email
• If possible, try reapplying while logged in with that email as primary

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🔁 4. Avoid repeated quick resubmissions

• Submitting many times in a short period can sometimes delay or complicate review
• Wait a bit before submitting again with improved documents

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🆘 5. Contact GitHub Support (recommended at this point)

Since you’ve already tried multiple times (7+), it’s best to escalate:

👉 https://support.github.com

Include:

• A brief explanation of your situation
• Screenshots of rejection messages
• The documents you submitted

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💡 Tip

Sometimes verification fails due to format/clarity issues, not because your school is invalid — so improving document quality + contacting support usually resolves it.

Hope this helps, and good luck getting approved!