Unsubscribe from GitHub Copilot Pro

[sidielnikov]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

Hello,

I recently purchased a GitHub Copilot Pro subscription, but I did not realize that my monthly limit of 300 requests had already been exhausted due to my previous Copilot Pro+ subscription.

As a result, I am unable to use the newly purchased subscription for the remaining 23 days of this billing period. Additionally, I will be traveling abroad in May and will not be able to use the subscription during that time either.

Because of this, the purchase was effectively accidental and provides no practical value to me at this moment.

I would like to request a refund for the GitHub Copilot Pro subscription. Please let me know if any additional information is required.

Thank you for your understanding.

[ideepakchauhan7]

Hey @sidielnikov! Unfortunately, the GitHub Community forum isn't able to process refunds or make changes to billing — that has to go through GitHub Support directly.

Here's what to do:

To request a refund

Contact GitHub Support here: https://support.github.com/contact

When you submit the ticket, include:

• Your GitHub username
• The date of the accidental purchase
• A brief explanation (exactly what you've described here — the request limit was
  already exhausted from your prior Copilot Pro+ subscription, making the new
  purchase effectively unusable)

To cancel the subscription going forward

If you just want to stop future billing (separate from the refund request):

1. Go to Settings → Billing and plans → Plans and usage
2. Find GitHub Copilot and click Manage
3. Select Cancel plan — this stops renewal at the end of the current billing period

Note: Cancelling via the settings page stops future charges but does not automatically trigger a refund for the current period. You'll need to raise that separately with Support as described above.

GitHub Support handles refund requests on a case-by-case basis, but your situation (exhausted quota from a previous plan + upcoming travel = no practical usage) is a reasonable case to make. Good luck!

[sidielnikov]

Thanks, I've already done that, but I'm not sure if I created the ticket correctly. It's located at support.github.com/ticket/personal/0/*******. Did I do it right?

[ideepakchauhan7]

Yeah, that looks right to me — that's the standard format for a GitHub Support ticket URL, so it went through successfully.

They usually reply via email within a few business days, so keep an eye on your inbox. If you want to check on it or add any extra details, you can view all your open tickets at https://support.github.com/requests.

Hope they sort it out for you!

[kadly6776-jpg]

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