Approved stuck on "Loading details"

[era-walk]

Hi everyone,

Hi, my application is Approved but when trying to use any of the education features they error out like Copilot Pro or the student developer pack. On applications I can't load any of the details, it just loads infinitely

[davevad93]

Hi @game5laststock,

When the benefits are available, you'll see the same as in the screenshot below (the PRO badge will also show up on your profile):

The waiting time may vary depending on different factors, such as the volume of requests; it usually takes a few days, but sometimes it can take a little longer, even a couple of weeks.

For further reference you can look at these discussions:
#132790 , #131665 , #132470 , #133531, #134279, #135849, #136887, #138721, #139268, #140287, #145640, #145995

And also the Student Developer Pack Application FAQs :

• How long after I submit my application will it be approved?
• How long after I’ve been approved will I receive my academic benefits?
• Copilot Pro for Teachers & Students

How to enable Copilot Pro for GitHub Education verified students/teachers?
Once you have been successfully approved as a verified student or educator, your academic benefits will become available within a few days. You will receive an email when your academic benefits are ready to be redeemed.

Once the benefits are applied, Copilot Pro can be claimed via the benefits page or this signup link.

[jorgeamrtnz]

I have the same issue. Does this mean it is officially approved, and it'll just take a few days to reflect? Or really it's still just up for review?

[filipef101]

@davevad93 I think that misses the question, there is a 500 error when looking at the network tab.
Even if not, it just stays there loading, doens't make sense from UX perspective. So something is going wrong.
@game5laststock I'd mark this question as not resolved

[era-walk]

also getting the 500 error for the same URL, remarked as unresolved now

[davevad93]

Hi everyone, a lot of users are experiencing the same issue, which is most likely a bug on GitHub end due to the new application system. I recommend to contact support by opening a ticket here, select "Other" and let them know.

[davevad93]

In any case @game5laststock , just wait a few more days, the status “Approved” means that your application has already been successfully processed which is equivalent to the green approved label of the old application system "Congrats! Your request for @game5laststock was approved and your benefits will be available soon."

You should receive an email when your benefits are available and you'll get a PRO badge.

[marcoslor]

Weirdly enough, my application is also marked as Approved, but the UI does not update the "Loading Details"

The UX does not make it super clear what is going on, but approval should come in a few days, like it happened on the linked discussions.

[marcoslor]

I used my edu mail.

Weirdly enough, my edu mail domain was not on the list of domains from my uni, so I didn't select the existing uni name from the list.

[filipef101]

Same. stuck loading details. There's a 500 error on console. maybe there's something broken, let's see after the 72 hours if it persists

[davevad93]

Hey @filipef101, in your case you should probably just wait a few more days because your application has been approved, which is equivalent to the green approved label from the old application system "Congrats! Your request for @filipef101 was approved and your benefits will be available soon."

This whole mess is probably due to a bug that will be fixed soon.

[weihan1394]

I am also getting the same error.

[li-shuxian]

Same issue for me.

[lorenashfield]

I am getting the same issue as well.

[imsolucky999]

all of us has same issue. probably, github has inner problems

[Sang0920]

Let's wait and hope that they won't reject my application! 🙏🤞

[Longin-Yu]

Same issue, status reports HTTP 500.
I would be really grateful if Github can solve the problem asap. :)

[li-shuxian]

GitHub Support has responded and cleared up my confusion.

However, my GitHub Education verification is still stuck at "loading details."

If you're experiencing the same issue, this might be good news for you.

[changchen-walt]

Does that mean even if the verification is still loading, your benefits—like Copilot Pro—are already activated? I've been stuck on the loading screen for two days, and I'm still on the free Copilot plan.

[li-shuxian]

Does that mean even if the verification is still loading, your benefits—like Copilot Pro—are already activated? I've been stuck on the loading screen for two days, and I'm still on the free Copilot plan.

You can try accessing this page: https://education.github.com/pack/offers.
Log in and check the status here:

It should help you confirm whether your benefits have been successfully activated.

[Zig302]

Same thing for me, stuck just like that and I'm not sure how to continue

[davevad93]

Hey @game5laststock and @filipef101, your benefits should finally be available.

Verify that in your user settings you see the same as the screenshot below:

To redeem your Copilot PRO offer, click on this signup link.

To redeem others benefits, go to the pack offers page, scroll down to the "All offers" section and select any offer that suits you, in case you have a problem claiming any offer, I recommend you raise a ticket here, select "I am a verified student having trouble redeeming my Global Campus offers" and explain your issue.

[CashewHero]

Mine is also "loading for detail" forever, what can i do to fix it

[LazyView]

Hello, I have the same issue, anyone already know what to do with that?

[weihan1394]

As shared with earlier, you can try to raise a support and they replied in 1 day to inform that the application was approved and I can start using the copilot pro for free. Also, the github education is available after another day.

Go to: https://support.github.com/contact/account and choose "others"

Hope it helps.

[refeele]

Same here, stuck with the bug

[AI-explorer-123]

me too

[aqeel-am7]

Same here, waiting 2 days for this to be fixed.

[tomhagley6]

Same error here for me as well.

[filipef101]

After 72 hours it was good. If anyone still faces this, means the UI bug wasn't fixed yet, please be patient.

https://github.com/orgs/community/discussions/156775#discussioncomment-12869660

[samus-aran]

Hi everyone! 👋

We are aware of the 500 errors occurring when users visit https://github.com/settings/education/benefits - this includes the incomplete loading status. Our team is actively working to resolve this issue as quickly as possible.
We appreciate your patience and understanding as we work to resolve this issue. Once it has been resolved, we will provide an update directly in the feedback discussion. In the meantime, please continue to share your thoughts and experiences there.

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