GitHub Foundations Exam Not Launching - Giving Error #164554
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Select Topic AreaGeneral BodyI have been trying to launch the Github foundations exam on PSI but it keeps giving the below error. An unexpected error occured on the server. I have tried multiple browsers and settings. Request you to help as today is the last date to give the exam. I tried to reach out to PSI chat support but they couldn't help me. |
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Replies: 25 comments 49 replies
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I'm also experiencing the same issue here, I've tried several things to fix it but it dosent work It displays a different error code each time An unexpected error occured on the server. An unexpected error occured on the server. |
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I am also getting this error,please help An unexpected error occured on the server. |
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Even I am getting the same issues!!! Today is the last day and not able to sit for exam. |
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Same Error for meAn unexpected error occured on the server.
0HNDKMAOEAF7D:00000263I tried:
Almost an hour trying to solve the error, still no luck. |
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Hi @kshkhanna, thanks for reporting this issue. GitHub exams are transitioning to Pearson Vue starting tomorrow, July 1st, which might be the reason you're experiencing errors with the GitHub Foundations Exam. I'd recommend trying again once the transition is complete. Thanks for your patience, and please let us know if the issue continues afterward! |
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I had a chat with PSI Support and got a response like this - Our Candidate Services team is currently managing the rebooking / reschedule request for your exam. Please feel free to contact them at either of the following numbers: +1 833-333-4754 or you may refer to their E-mail at examschedule@psionline.com |
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Look, I am having the same issue, for hours, I tried to install secure browser at 3:10 in the night (GMT+3) but I was facing different error codes every time I pressed that button. I sent an email, in which they didn't respond for at least an hour so I called them. They opened a ticket for me, they were transferring my call from the technical department to the support and in the end they told me there was nothing they could do, and I have to contact GitHub. I told them that GitHub is not going to respond on time, but they insisted that there was nothing they could do, because What's the outcome of this:We had to take the exam until 23:59, but in their time zone! It's ridiculous, since no one informed us regarding the timezone, and we all thought that it would be available for each one of us, in our time zone. What's even funnier is that, some days ago, I was trying to schedule another proctored GitHub exam, and the time slots for today (in GMT+3 time zone) were available until 23:00 at least. Since GitHub Foundations is non-proctored, it appears that they don't consider our time zone, even though they are asking for it. I am not getting my hopes up, but I hope they will fix it today. Otherwise, bye bye voucher.... |
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Apparently now we have to wait for equivalent Pearson Voucher codes. the PSI ones are no use after 30th. |
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If anyone receives any update, pls let me know. I'm facing the exact issue. |
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Same issue. I cancelled the exam. Will I still be able to get it for free under github student developer pack? |
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Hi everyone, Unfortunately, GitHub is unable to extend vouchers through PSI, as we are transitioning to Pearson VUE. However, we plan to reintroduce vouchers through the Student Developer Pack later this year. |
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I couldn't attend because of this error and cancelled my order to get refund. Will there be a discount for the exam on Pearson too? |
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Okay, GitHub support is just being ridiculous.They just responded to my ticket, twice, by copying and pasting the same answer, basically telling me to schedule my exam on Pearson VUE. They answered NONE of my questions and they just keep pasting the same answer. I am out of here. I was studying my b*tt off all these days, I spent money to try and reach PSI by calling across another continent, only to be treated like this from both PSI and GitHub and I received 0 explanations. It's fine, they are just losing potential customers, since their certifications expire. Bye... |
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Still having this issue, is there still hope? |
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Same problem here. I hope we cant make this Exam again. Is not our mistake. I send a message from PSI site. From Brazil. |
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Having the same issue here, still waiting for a solution on this situation. |
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What's the exam for? |
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GitHub FoundationsSent from Android deviceEl 1 jul 2025 12:10 a.m., Ashish Pandey ***@***.***> escribió:
What's the exam for?
—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you commented.Message ID: ***@***.***>
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Same response I got
…On Tue, Jul 1, 2025, 13:56 Jéssica S. Carmo ***@***.***> wrote:
*PSI Return*
Hello Jéssica,
Thank you for contacting PSI support, my name is Zara. I'll be your
service advisor for today.
We appreciate you raising your concern to us. I understand how important
it is to launch your exam.
Effective July 1, 2025, PSI will no longer administer GitHub examinations.
Their final testing date is June 30, 2025. Candidate who have further
questions, issues, or concerns, can direct all inquiries to
***@***.***
May I know if you still need assistance with your issue? Please use the
PSI Website or call PSI and speak to a Customer Service Representative. If
you have any questions, kindly respond to this email or get instant help by
calling our PSI hotline at (800) 367-1565, ext. 7040.
Best Regards,
Zara.
PSI Candidate Support.
1-800-367-1565
—
Reply to this email directly, view it on GitHub
<#164554 (reply in thread)>,
or unsubscribe
<https://github.com/notifications/unsubscribe-auth/ARSLIGJQ4SVMT2HQY55KC6D3GKAQ5AVCNFSM6AAAAACAM7ACNCVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTGNRSHA4TGMA>
.
You are receiving this because you commented.Message ID:
***@***.***>
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Are there any updates on this yet? |
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Yesterday night, I received a voucher from GitHub for the exam, via my support ticket, so I believe they have begun to roll these out for those affected. If you don't receive anything in the next few days, I suggest explicitly asking for a voucher as compensation; this is what I did a few days ago. Good luck everyone with their exam. 😄 |
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Open a support ticket @ https://support.github.com and hopefully you should be able to recieve a coupon to give your exam via Pearson Vue. I recieved mine last night after opening a support ticket and specifically mentioning this thread and stating how multiple people faced the same issue and hence it couldn't be an issue on our end. P.S : Not sure when the coupons will be provided via the GitHub Education programme as was the case with some of you but this should work. |
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I'm not even able to schedule my exam. Throws error stating "The scheduling window for GitHub GitHub Foundations has closed." and "You are not eligible to take this exam." when I got the email from PSI Online that my eligibility was approved and asked me to schedule my exam on their portal. |
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;) |
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Open a support ticket @ https://support.github.com and hopefully you should be able to recieve a coupon to give your exam via Pearson Vue.
I recieved mine last night after opening a support ticket and specifically mentioning this thread and stating how multiple people faced the same issue and hence it couldn't be an issue on our end.
P.S : Not sure when the coupons will be provided via the GitHub Education programme as was the case with some of you but this should work.