GitHub Community
GitHub Foundations Exam Not Launching - Giving Error #164554
-
Select Topic AreaGeneral BodyI have been trying to launch the Github foundations exam on PSI but it keeps giving the below error. An unexpected error occured on the server. I have tried multiple browsers and settings. Request you to help as today is the last date to give the exam. I tried to reach out to PSI chat support but they couldn't help me. |
Beta Was this translation helpful? Give feedback.
Replies: 25 comments 49 replies
This comment was marked as off-topic.
This comment was marked as off-topic.
-
|
I'm also experiencing the same issue here, I've tried several things to fix it but it dosent work It displays a different error code each time An unexpected error occured on the server. An unexpected error occured on the server. |
Beta Was this translation helpful? Give feedback.
This comment was marked as off-topic.
This comment was marked as off-topic.
-
|
It doesn't work 😭 |
Beta Was this translation helpful? Give feedback.
This comment was marked as off-topic.
This comment was marked as off-topic.
-
|
I am also getting this error,please help An unexpected error occured on the server. |
Beta Was this translation helpful? Give feedback.
This comment was marked as off-topic.
This comment was marked as off-topic.
-
|
Its not helping , tried all these steps |
Beta Was this translation helpful? Give feedback.
-
|
Hello @deekshaaggarwal04 I'm also getting same error over here...idk what to do Also tried calling their hot line But it says it doesn't exist.. sighs 😔 |
Beta Was this translation helpful? Give feedback.
This comment was marked as off-topic.
This comment was marked as off-topic.
-
|
Thanks @Leorev01 |
Beta Was this translation helpful? Give feedback.
-
|
Even I am getting the same issues!!! Today is the last day and not able to sit for exam. |
Beta Was this translation helpful? Give feedback.
-
Same Error for meAn unexpected error occured on the server.
0HNDKMAOEAF7D:00000263I tried:
Almost an hour trying to solve the error, still no luck. |
Beta Was this translation helpful? Give feedback.
-
|
I tried reaching PSIexams via email. They gave me a link that redirects to nothing: Email messageTSR Chat is available at https://psichat.psiexams.com/system/templates/chat/psihd/chat.html.subActivity=Chat&entryPoin |
Beta Was this translation helpful? Give feedback.
-
|
no updates yet, still stuck on trying to install psi secure/take test error |
Beta Was this translation helpful? Give feedback.
-
|
They haven't even replied my email |
Beta Was this translation helpful? Give feedback.
-
|
@IkedaLab-Daniel Did you try sending another ticket to them? They still haven't reply to me as well and gave the same dead link |
Beta Was this translation helpful? Give feedback.
-
|
@Reshha Yes. They reply saying ...
We appreciate you raising your concern to us, kindly contact PSI customer service PSI hotline, after 24 to 48 hours for the further assistance they will guide with complete information,
If you have any questions, you may reach out to our PSI hotline (1-800-367-1565 ext. 7040) for immediate assistance.
... |
Beta Was this translation helpful? Give feedback.
-
|
Hi @kshkhanna, thanks for reporting this issue. GitHub exams are transitioning to Pearson Vue starting tomorrow, July 1st, which might be the reason you're experiencing errors with the GitHub Foundations Exam. I'd recommend trying again once the transition is complete. Thanks for your patience, and please let us know if the issue continues afterward! |
Beta Was this translation helpful? Give feedback.
-
|
I got the exam coupon via github student developer pack and the last date to take the exam was today. If I don't take the today won't the coupon expire? |
Beta Was this translation helpful? Give feedback.
-
|
same question with @Anikesh-Paul, I already booked it supposedly for today |
Beta Was this translation helpful? Give feedback.
-
|
I am also in the same camp as @Anikesh-Paul and @Reshha and hence I raised this issue here. I also reached out to PSI as others have mentioned but it hasn't helped till now. |
Beta Was this translation helpful? Give feedback.
-
|
I'm having the same problem. My GitHub Fundamentals exam expires today. |
Beta Was this translation helpful? Give feedback.
-
|
I attempted to take the GitHub Foundations exam today, but encountered a similar error as others during the launch process:
Sent email to PSI support team but have not heard back. |
Beta Was this translation helpful? Give feedback.
-
|
I had a chat with PSI Support and got a response like this - Our Candidate Services team is currently managing the rebooking / reschedule request for your exam. Please feel free to contact them at either of the following numbers: +1 833-333-4754 or you may refer to their E-mail at examschedule@psionline.com |
Beta Was this translation helpful? Give feedback.
-
|
I just contacted them with this number you dropped, waited for about 2min an agent to pick up . They asked me questions like my confirmation number, email , phone number ... afterwords, i told them what my issue was and they said after the call their technical team would contact me... I'm hoping they would 🤕 |
Beta Was this translation helpful? Give feedback.
-
|
I am having the same issue, but the response from PSI was the following: I contacted them multiple times, both via email and phone, but they were saying the same thing. I don't think that GitHub will respond to my ticket on time. If they reschedule your exam, please let me know. |
Beta Was this translation helpful? Give feedback.
-
|
@JoshuaWX I spoke with their technical team, 12 hours ago. They said the same thing.. I am not getting my hopes up... |
Beta Was this translation helpful? Give feedback.
-
|
oh no, I'm not even trying to re-schedule , I just wanna take the exam before tomorrow because I got a free voucher from Github education to take the exam and its going to be of no use after today... I really hope they fix whatever is happening and let me take the exam |
Beta Was this translation helpful? Give feedback.
-
|
Look, I am having the same issue, for hours, I tried to install secure browser at 3:10 in the night (GMT+3) but I was facing different error codes every time I pressed that button. I sent an email, in which they didn't respond for at least an hour so I called them. They opened a ticket for me, they were transferring my call from the technical department to the support and in the end they told me there was nothing they could do, and I have to contact GitHub. I told them that GitHub is not going to respond on time, but they insisted that there was nothing they could do, because What's the outcome of this:We had to take the exam until 23:59, but in their time zone! It's ridiculous, since no one informed us regarding the timezone, and we all thought that it would be available for each one of us, in our time zone. What's even funnier is that, some days ago, I was trying to schedule another proctored GitHub exam, and the time slots for today (in GMT+3 time zone) were available until 23:00 at least. Since GitHub Foundations is non-proctored, it appears that they don't consider our time zone, even though they are asking for it. I am not getting my hopes up, but I hope they will fix it today. Otherwise, bye bye voucher.... |
Beta Was this translation helpful? Give feedback.
-
|
Therefore, I can't tell you what to do, since GitHub hasn't responded yet. |
Beta Was this translation helpful? Give feedback.
-
|
That's a shame! The information was not mentioned. Today is still June 30th and we can't take our exame. |
Beta Was this translation helpful? Give feedback.
-
|
Well, apparently for them, only their timezone matters, which was NEVER and NOWHERE mentioned... |
Beta Was this translation helpful? Give feedback.
-
|
It can't be about time zones because it is still the morning on Monday 30th in Kansas City which is where the PSI HQ is located. Hopefully, our exams can be rescheduled for a later date. |
Beta Was this translation helpful? Give feedback.
-
|
It's been having the same problem since Friday, I believe it's not because of the time zone but rather their lack of planning. If the last date was June 30th, today it should be working normally. |
Beta Was this translation helpful? Give feedback.
-
|
Apparently now we have to wait for equivalent Pearson Voucher codes. the PSI ones are no use after 30th. |
Beta Was this translation helpful? Give feedback.
-
|
do we have to cancel the test for that? |
Beta Was this translation helpful? Give feedback.
-
|
I wonder if those student developer pack vouchers were set to end on June 30 solely because that was the last day PSI would host the exam 🤔 |
Beta Was this translation helpful? Give feedback.
-
|
If anyone receives any update, pls let me know. I'm facing the exact issue. |
Beta Was this translation helpful? Give feedback.
-
|
Same issue. I cancelled the exam. Will I still be able to get it for free under github student developer pack? |
Beta Was this translation helpful? Give feedback.
-
|
Hi everyone, Unfortunately, GitHub is unable to extend vouchers through PSI, as we are transitioning to Pearson VUE. However, we plan to reintroduce vouchers through the Student Developer Pack later this year. |
Beta Was this translation helpful? Give feedback.
-
|
@shinybrightstar, I received the voucher to obtain this certification, I am not a student, will I lose this voucher? |
Beta Was this translation helpful? Give feedback.
-
|
The same problem has been occurring since Friday. If the last date is June 30, it should be working normally today. They shouldn't be doing the migration on those days, but rather starting July 1. |
Beta Was this translation helpful? Give feedback.
-
|
This is unbelievable. I've gave up and requested a refund at psi. |
Beta Was this translation helpful? Give feedback.
-
|
Please do and for everyone! I redeemed my voucher but the PSI site kept throwing errors :/ couldn't do the test |
Beta Was this translation helpful? Give feedback.
-
|
💀 The platform didn't let me take the exam. |
Beta Was this translation helpful? Give feedback.
-
|
I couldn't attend because of this error and cancelled my order to get refund. Will there be a discount for the exam on Pearson too? |
Beta Was this translation helpful? Give feedback.
-
Okay, GitHub support is just being ridiculous.They just responded to my ticket, twice, by copying and pasting the same answer, basically telling me to schedule my exam on Pearson VUE. They answered NONE of my questions and they just keep pasting the same answer. I am out of here. I was studying my b*tt off all these days, I spent money to try and reach PSI by calling across another continent, only to be treated like this from both PSI and GitHub and I received 0 explanations. It's fine, they are just losing potential customers, since their certifications expire. Bye... |
Beta Was this translation helpful? Give feedback.
-
|
I'm also very angry with PSI support. They didn't respond to my email or the platform's chat. I'm no longer a student, and this exam won't be free for me. |
Beta Was this translation helpful? Give feedback.
-
|
PSI Return Hello Jéssica, Thank you for contacting PSI support, my name is Zara. I'll be your service advisor for today. Best Regards, PSI Candidate Support. |
Beta Was this translation helpful? Give feedback.
-
|
Still having this issue, is there still hope? |
Beta Was this translation helpful? Give feedback.
-
|
Yes I am still having the same issue.... maybe we should form a community. PSI, kindly help solve this issue. I should have booked with VUE. |
Beta Was this translation helpful? Give feedback.
-
|
Same problem here. I hope we cant make this Exam again. Is not our mistake. I send a message from PSI site. From Brazil. |
Beta Was this translation helpful? Give feedback.
-
|
I just open a ticket. Send good vibrations to all. |
Beta Was this translation helpful? Give feedback.
-
|
Hope you got a resolution, I got a coupon last night from support. |
Beta Was this translation helpful? Give feedback.
-
|
Having the same issue here, still waiting for a solution on this situation. |
Beta Was this translation helpful? Give feedback.
-
|
What's the exam for? |
Beta Was this translation helpful? Give feedback.
-
|
GitHub FoundationsSent from Android deviceEl 1 jul 2025 12:10 a.m., Ashish Pandey ***@***.***> escribió:
What's the exam for?
—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you commented.Message ID: ***@***.***>
|
Beta Was this translation helpful? Give feedback.
-
|
Same response I got
…On Tue, Jul 1, 2025, 13:56 Jéssica S. Carmo ***@***.***> wrote:
*PSI Return*
Hello Jéssica,
Thank you for contacting PSI support, my name is Zara. I'll be your
service advisor for today.
We appreciate you raising your concern to us. I understand how important
it is to launch your exam.
Effective July 1, 2025, PSI will no longer administer GitHub examinations.
Their final testing date is June 30, 2025. Candidate who have further
questions, issues, or concerns, can direct all inquiries to
***@***.***
May I know if you still need assistance with your issue? Please use the
PSI Website or call PSI and speak to a Customer Service Representative. If
you have any questions, kindly respond to this email or get instant help by
calling our PSI hotline at (800) 367-1565, ext. 7040.
Best Regards,
Zara.
PSI Candidate Support.
1-800-367-1565
—
Reply to this email directly, view it on GitHub
<#164554 (reply in thread)>,
or unsubscribe
<https://github.com/notifications/unsubscribe-auth/ARSLIGJQ4SVMT2HQY55KC6D3GKAQ5AVCNFSM6AAAAACAM7ACNCVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTGNRSHA4TGMA>
.
You are receiving this because you commented.Message ID:
***@***.***>
|
Beta Was this translation helpful? Give feedback.
-
|
Are there any updates on this yet? |
Beta Was this translation helpful? Give feedback.
-
|
Open a support ticket @ https://support.github.com and hopefully you should be able to recieve a coupon. I recieved mine last night. Hope this helps. |
Beta Was this translation helpful? Give feedback.
-
|
Yesterday night, I received a voucher from GitHub for the exam, via my support ticket, so I believe they have begun to roll these out for those affected. If you don't receive anything in the next few days, I suggest explicitly asking for a voucher as compensation; this is what I did a few days ago. Good luck everyone with their exam. 😄 |
Beta Was this translation helpful? Give feedback.
-
|
can you provide link for the support ticket? and did you have to cancel the exam beforehand? |
Beta Was this translation helpful? Give feedback.
-
|
You should open your own support ticket, they are private. Go to the support website and click My Tickets in the top right. You should be able to open a support ticket from here. I did not cancel the exam. |
Beta Was this translation helpful? Give feedback.
-
|
I had been myself following up with them over the last few days over a ticket, initially got a generic reply but when I explicitly mentioned this thread stating that multiple people faced the issue, last night they acknowledged this thread that I had opened and issued a voucher. You are right @cleonf24 , I had also explicitly asked for a voucher as compensation for not being able to take the undertake the exam. |
Beta Was this translation helpful? Give feedback.
-
|
Open a support ticket @ https://support.github.com and hopefully you should be able to recieve a coupon to give your exam via Pearson Vue. I recieved mine last night after opening a support ticket and specifically mentioning this thread and stating how multiple people faced the same issue and hence it couldn't be an issue on our end. P.S : Not sure when the coupons will be provided via the GitHub Education programme as was the case with some of you but this should work. |
Beta Was this translation helpful? Give feedback.
-
|
I'm not even able to schedule my exam. Throws error stating "The scheduling window for GitHub GitHub Foundations has closed." and "You are not eligible to take this exam." when I got the email from PSI Online that my eligibility was approved and asked me to schedule my exam on their portal. |
Beta Was this translation helpful? Give feedback.
-
|
As I understand, you can only schedule your exams on Pearson Vue now. Still reach out to GitHub support (https://support.github.com) and see if they can help. |
Beta Was this translation helpful? Give feedback.
-
|
;) |
Beta Was this translation helpful? Give feedback.
and others
Open a support ticket @ https://support.github.com and hopefully you should be able to recieve a coupon to give your exam via Pearson Vue.
I recieved mine last night after opening a support ticket and specifically mentioning this thread and stating how multiple people faced the same issue and hence it couldn't be an issue on our end.
P.S : Not sure when the coupons will be provided via the GitHub Education programme as was the case with some of you but this should work.