Github Desktop Frozen

[Patient9757]

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My new laptop HP ZBook Fury 16 G11 workstation has a porblem that once I run the Github Desktop, it get frozen, and it could take few mins to click any item.
I've disabled hardware acceleration, clear cache but it didn't work. Also I've tried to change the properties, disable Fullscreen Optimization, Run in Compatibility Mode, Run as Administrator. Disable FXAA, select Inter UHD for Git in NVIDIA Control Panel......
And it never happend on my Dell Latitude 3510, even they have same version of the Git and under the same WIFI.

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[harsh-kakadiya1]

Hi there. This sounds like a frustrating issue, especially with a new machine. It's great that you've already tried several common troubleshooting steps.

Based on your description, this seems less like a bug in GitHub Desktop itself and more like a conflict with the specific hardware or software configuration on your new HP ZBook. The fact that it works on your Dell Latitude with the same version and network points to this.

Here are a few additional things you can investigate, specifically targeting potential conflicts with high-performance hardware and software:

High-Performance Graphics: Your HP ZBook is a powerful workstation with an NVIDIA GPU. While you've tried setting the integrated graphics, sometimes the system can still default to the dedicated card.

Check NVIDIA Control Panel again: Double-check the "Manage 3D settings" and "Program Settings" to ensure GitHub Desktop is explicitly set to use the "Integrated Graphics." Sometimes, a simple setting change doesn't stick or is overridden by other system settings.

Monitor Drivers: Ensure both your integrated Intel UHD graphics driver and your dedicated NVIDIA GPU driver are up to date from the respective manufacturer's websites (HP, Intel, and NVIDIA), not just through Windows Update.

HP-Specific Software/Bloatware: HP workstations often come with pre-installed software for system management, performance tuning, or security.

HP Power Manager/Performance Advisor: Check if any of these background applications are interfering with how GitHub Desktop is using system resources. Try temporarily disabling or closing them to see if the issue persists.

Security Software: Your workstation may have more aggressive security software or endpoint protection running. These can sometimes "hook" into applications, causing performance issues. Try temporarily disabling any third-party security suites to see if the problem goes away.

Windows-Specific Settings:

Update Windows: Ensure your Windows 11 installation is fully up to date. Sometimes, a specific patch can resolve compatibility issues.

Check Event Viewer: After you experience the freeze, open the Windows Event Viewer (eventvwr.msc) and look for any error or warning messages under "Windows Logs" -> "Application" that occurred around the time GitHub Desktop froze. This might give a specific clue about what's causing the crash.

Try a Clean Reinstall: You've cleared the cache, but a full clean reinstall can sometimes fix deeper issues.

Uninstall GitHub Desktop.

Manually delete the residual files in %AppData%\GitHub Desktop and %LocalAppData%\GitHub Desktop.

Reboot your laptop.

Download and install the latest version from the official website.

I hope one of these suggestions helps you pinpoint the root cause. This kind of freezing issue is often a symptom of a conflict that's hard to find.

[Patient9757]

Hi, thanks for the reply and I really appreciate that you put such detailed answer. It's a shame I didn't list all the things I tried, such as clear cache and re-install, uninstall HP and third-party security sofware, update the drivers and OS, etc.

I found not the GitHub also the system window like Event Viwer or Task Manager can't respond when GitHub was freezing. It's more like
system resources confilict just like you mentioned.

Glad to say it now has been solved after disabling all the non-microsoft service via msconfig, although I haven't confirmed which specific service is the root cause. Guess should be the HP service cuz two PCs are essentially same in software level excluding pre-installed software/service, I will examine them one by one.

Thanks again!

[harsh-kakadiya1]

happy for you !!
would you like to star my repo as return gift? https://github.com/harsh-kakadiya1/datamimic.io