The GITHUB Pro activation not working! (already paid)

[ZeroCool22]

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Bug

Copilot Feature Area

Copilot in GitHub

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Today my subscription ended.

So i reactivate it, in my GITHUB, in my profile it say i'm using Pro, but in VSC i have only FREE models...

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[caesnowriters1-png]

I paid for pro and you have a reciept but I am getting this "You have used all premium requests available this month. Upgrade your plan to increase your limit. Limit resets on January 1, 2026."

[ZeroCool22]

And when i open VSC i get this:

WTF?

[caesnowriters1-png]

I paid for pro and you have a reciept but I am getting this "You have used all premium requests available this month. Upgrade your plan to increase your limit. Limit resets on January 1, 2026."

[Anipaleja]

Hey @ZeroCool22,
This is a pretty common sync delay issue between GitHub’s subscription status and the VS Code extension. Here’s what usually helps:

Step 1: Sign out of GitHub in VS Code completely:

• Click the Accounts icon in the bottom-left.
• Choose Sign Out for all GitHub accounts.

Step 2: Restart VS Code fully.

Step 3: Sign back into GitHub from VS Code, making sure to use the same account that has Copilot Pro activated.

Step 4: Check the Copilot status again (via Command Palette → GitHub Copilot: Status).

Why this sometimes happens:

GitHub Copilot’s subscription info sometimes takes a bit to sync from your GitHub account to the VS Code extension. Logging out and back in forces a fresh token exchange.

If that doesn’t work, make sure your GitHub Pro subscription is still active on GitHub Billing. Then wait a few minutes, sometimes it takes 5-10 minutes for the backend to update. Finally, Check if there are any VS Code or Copilot extension updates pending.

[ZeroCool22]

GitHub Copilot: Status

No!

I already did all that, but not work, still saying my subs ended!

Also, they chraged me only 4 USD, something goes bugged, i need someone from GITHUB team to FIX it please,

It's noy my fault if the payment system goes bugged.

See the video (it's super damn bugged):

COPILOT.SUB.BUGGED.mp4

I need someone from GITHUB team fix it!😠

[ZeroCool22]

@Anipaleja

Should i ask for a refund and try again, or?

[Anipaleja]

Hello again @ZeroCool22,
If the payment amount was incorrect (e.g., $4 instead of the full Copilot Pro/Pro plan rate) and your subscription status isn’t syncing, that usually means the billing transaction didn’t fully complete on GitHub’s side, so Copilot’s backend still thinks your plan expired.

At this point, logging out/in or reinstalling the extension won’t help because the issue is upstream in GitHub Billing + Copilot entitlement.

What I’d recommend right now:

1. Go to your GitHub Billing page and check if:

   • The subscription is listed as active.
   • The next billing date looks correct.
   • The payment method shows the latest charge.

2. If the billing info looks wrong (wrong amount or status = inactive):

   • Cancel the current subscription.
   • Wait a couple of minutes, then repurchase Copilot Pro to ensure the transaction completes correctly.

3. If you’d prefer not to cancel, open a GitHub Support billing ticket and attach a screenshot of the billing page, the charge from your bank/PayPal, and the video you already mentioned. This way, they can manually re-apply your Pro status without you paying twice.

If you go the refund + retry route, refunds for failed Copilot activations are usually processed pretty fast, but you’ll need to request it explicitly via that same support form.

[ZeroCool22]

Hello again @ZeroCool22, If the payment amount was incorrect (e.g., $4 instead of the full Copilot Pro/Pro plan rate) and your subscription status isn’t syncing, that usually means the billing transaction didn’t fully complete on GitHub’s side, so Copilot’s backend still thinks your plan expired.

At this point, logging out/in or reinstalling the extension won’t help because the issue is upstream in GitHub Billing + Copilot entitlement.

What I’d recommend right now:

1. Go to your [GitHub Billing page](https://github.com/settings/billing) and check if:
   
   * The subscription is listed as **active**.
   * The next billing date looks correct.
   * The payment method shows the latest charge.

Well it's active, but not working, also the charge seems wrong, and there is no next payment info.

I don't really want to pay twice.

They even read those messages? And give support?

Because i see a lot of messages saying they don't answer the TICKETS, so that really sucks..

[ZeroCool22]

Resolved.

Refunded and bought again, this time they charged correctly and the service is working.

[Abeeb-Mayowa]

@ZeroCool22 Please, how did you process the refund...?
I am currently facing similar issue as yours....