How to contact human service?

[Cxj2016]

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I was charged twice when activating Copilot Pro. I submitted a support ticket, but it's been over ten days with no response.

Can anyone tell me what should I do? Keep waiting, or are there other ways to contact support?

Thanks so much~

[vishalmalik18]

If you were charged twice for Copilot Pro and have waited over ten days with no support response, try the following:

• Check your spam or junk email folder for replies.
• Reply to your original support ticket to follow up.
• Contact GitHub Support through their [contact page](https://support.github.com/contact) or Twitter [@GitHubHelp](https://twitter.com/githubhelp).
• Consider contacting your bank or payment provider to dispute the duplicate charge if necessary.

If you found this helpful, please mark the answer!

[Cxj2016]

Thank you, buddy. I’ve tried the first three approaches, but nothing’s worked yet. Maybe I need to wait a little longer.

[vishalmalik18]

Glad to hear you tried those steps! If my answer helped, you can mark it as the solution so others can easily find it.

[GH664527]

I had the same, but GH never answered. I have no alternative than to raise it with my credit card company.

[titanmusic-official]

Hello,

I also have a billing question and am unable to find a means to dispute that with the invoicing function of GitHub.

Please advise.