Issue with Student Developer Pack Application - Multiple Rejections (@vijayholve)

[vijayholve]

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Hello GitHub Education Team,

My name is Vijay Sunil Gholve and my GitHub username is @vijayholve.

I am writing because my application for the Student Developer Pack has been rejected multiple times. I have tried to contact support, but the virtual assistant ended the chat without letting me create a ticket.

I have carefully followed all the instructions to fix my application:

• My GitHub profile name is set exactly to: Vijay Sunil Gholve.
• My GitHub billing information is set with First Name: Vijay Sunil and Last Name: Gholve.
• The document I am using is a [describe your document here, for example: "my official 2025-2026 fee receipt"].
• This document clearly shows my full name, my college's full name, and a date that proves I am currently enrolled.
• I have taken a very clear, high-quality photograph of my document with no blur or glare.

Could a member of the staff please take a moment to manually review my application? I believe all my information is now correct and the automated system is stuck in a loop.

Thank you for your time and help.

[Dev-axay18]

Hi Vijay,

It looks like the automated system is repeatedly rejecting your application. Since you’ve already ensured that:

• Your GitHub profile name matches your official name.
• Your billing info is correct.
• You have a clear document showing your name, college, and current enrollment.

The best step now is to request a manual review by GitHub Education support. You can do this by replying on your application page or contacting them via email at [education@github.com](mailto:education@github.com).

Make sure your document is clear and high-quality sometimes small issues like blur, glare, or mismatched names can trigger rejections.

If everything looks correct, GitHub staff should be able to approve your application manually.

Hope this helps!

[YediaelFH]

Manual verification is no longer provided by github. I also facing the same problem right now! Where I supposed to get help now?!

[vijayholve]

Hi Akshay, Thank you so much for your clear and helpful guidance. It's been a bit frustrating dealing with the automated rejections, and your advice is greatly appreciated. I will follow your suggestion and contact GitHub Education support to request a manual review of my application. I'll also double-check my enrollment document one more time for any potential issues like blur or glare before I send it. Hopefully, this resolves the issue. Thanks again for your help! Best regards, Vijay Holve

…

On Fri, Aug 15, 2025 at 3:12 PM Akshay Kale ***@***.***> wrote: Hi Vijay, It looks like the automated system is repeatedly rejecting your application. Since you’ve already ensured that: - Your GitHub profile name matches your official name. - Your billing info is correct. - You have a clear document showing your name, college, and current enrollment. The best step now is to *request a manual review* by GitHub Education support. You can do this by replying on your application page or contacting them via email at ***@***.******@***.*** ***@***.***>). Make sure your document is clear and high-quality sometimes small issues like blur, glare, or mismatched names can trigger rejections. If everything looks correct, GitHub staff should be able to approve your application manually. Hope this helps! — Reply to this email directly, view it on GitHub <#169861 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BEP2O5R7PQ2EI4FCPIRUXIL3NWTP7AVCNFSM6AAAAACD64MJDCVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTIMJRGQ3TEMA> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[Dev-axay18]

Glad My Advice Could Help

[shinybrightstar]

Hey there! 👋

Thanks for posting in the GitHub Community, @vijayholve! We're happy you're here. You are more likely to get a useful response if you are posting in the applicable category. The Accessibility category is a place for our community to discuss and provide feedback on the digital accessibility of GitHub products. Digital accessibility means that GitHub tools, and technologies, are designed and developed so that people with disabilities can use them.

I've gone ahead and moved this to the correct category for you. Good luck!

[SANFY666]

For Student Pack issues, email support@github.com with:

Your GitHub username

Proof of enrollment (clear doc photo)

Details of past rejections
The GitHub Education team can manually review it. Also, check GitHub Education Docs for requirements.

[Djobanjo]

a

[Djobanjo]

sorry

[Miruthulkumar]

Hi Vijay 👋,
Sorry to hear you’re facing this frustrating issue — it does happen sometimes even when all the instructions are followed correctly.

Here are a few things you can try that have helped other students in similar situations:

✅ 1. Use your official student email (if you have one)
If your GitHub account is still using a personal Gmail/Yahoo address, try changing it to your official college email (e.g. @college.edu.in) before re-submitting the application. The Education system often relies on that domain to automatically verify your enrollment.

✅ 2. Resubmit the application with a single PDF instead of a photo
Instead of uploading a photo, convert the fee receipt into a PDF file (scanned or converted). Make sure the file clearly shows:
• your full name
• college name
• date or academic year

Sometimes the auto review flags photos but passes PDF scans.

✅ 3. Mention the document type exactly in the “additional information” field
When resubmitting, write a short line in the text box like:
“This is my official 2025-2026 fee receipt issued by [College Name]. It shows my full name and confirms my active enrollment.”

✅ 4. Contact support via https://support.github.com/contact and select
→ “Education” → “Student Developer Pack” → “Something else”
This bypasses the virtual assistant and opens a manual ticket, which will be reviewed by an actual team member.

✅ 5. Be patient after resubmitting
Once submitted, avoid submitting again immediately. Each new submission resets the review queue. Wait at least 4–5 business days.

If you follow the above steps, especially #1 and #4, your application will most likely be approved after a manual review.