Unable to reapply for Student Developers Pack

[jitesh2511]

Select Topic Area

Question

Body

I recently started an student application to avail GitHub Student Developers Pack under Education Benefits in Billing and licensing tab. Everything went good but I was denied as I had not filled my Billing Details. The exact reason was as follows :

Please complete your GitHub billing information with your full name exactly as it appears in your academic affiliation document. You do not have to add a payment method. You may need to log out and log back in to GitHub before reapplying. If you have only a single legal name, enter it in both the first and last name fields.

After this I filled my billing details but I am unable to reapply. It says that I may need to log out and log back in to GitHub before reapplying. I signed out and then signed back in but still I am unable to reapply. Kindly help.

[WajihT]

Now, the issue is that the reapply button doesn’t show up right away, maybe GitHub caches your application state. I had a similar issue when I applied for mine, but it was a slightly different problem.

Here is what I would do to try to fix this problem:

1. Double-check billing info

   • Go to GitHub Billing Settings.
   • Make sure your full name matches your student document exactly

2. Clear session & cache

   • Log out of GitHub.
   • Clear browser cookies/cache (or try Incognito/private mode or a different browser).
   • Log back in.

3. Reapply via the Education portal

   • Go to GitHub Education.
   • If the “Apply” button still doesn’t appear, go directly to the application form link.

4. If the reapply option is still missing

   • Sometimes GitHub locks the application for ~24–48 hours after a denial. Wait one or two days and try again.

5. If still stuck after waiting

   • Open a ticket with GitHub Education support: Submit a request.
   • Mention that you’ve updated billing info and cannot reapply.

[Raghunandan0]

This usually happens when the system hasn’t refreshed your updated billing information. Please try the following steps:

Update your billing info again:

• Go to Settings → Billing and plans → Billing information and ensure your full legal name matches exactly with your academic proof.
• If you have only one legal name, enter it in both First and Last name fields.

Clear browser cache and cookies, then log out and log back in to GitHub.

Reapply from here: https://education.github.com/benefits

If it still doesn’t work, open a support ticket here: https://support.github.com/contact → choose GitHub Education → Student Developer Pack.

This usually resolves the issue quickly once your account details are properly synced.

[Raghunandan0]

This issue typically occurs when your updated billing information hasn’t fully synced with GitHub’s system. Here’s what you can do:

1. Verify and update your billing information:

• Navigate to Settings → Billing and plans → Billing information.
• Ensure your full legal name exactly matches the name on your academic proof.
• If you have only one legal name, enter it in both the First and Last name fields.

2. Refresh your session:

• Clear your browser cache and cookies.
• Log out of GitHub and then log back in.

3. Reapply to the program:

• Go to https://education.github.com/benefits and try reapplying.

4. Contact support if the issue persists:

• Submit a ticket at https://support.github.com/contact.
• Select GitHub Education → Student Developer Pack and include details of the issue.

Following these steps typically resolves the problem once your account information is properly synchronized.

[Raghunandan0]

This issue often occurs because your updated billing information has not yet been fully synchronized with GitHub’s system. To resolve it, follow these steps:

1. Confirm and update your billing information:

• Go to Settings → Billing and plans → Billing information.
• Ensure that your full legal name matches exactly as shown in your academic affiliation document.
• If you have only one legal name, enter it in both the First and Last name fields.
• Save the changes.

2. Refresh your GitHub session:

• Clear your browser’s cache and cookies.
• Log out of GitHub completely and then log back in.

3. Reapply to the Student Developer Pack:

• Visit https://education.github.com/benefits and submit a new application.
• Ensure that you are signed in with the same account for which you updated the billing information.

4. Contact GitHub Support if the issue persists:

• Go to https://support.github.com/contact.
• Select GitHub Education → Student Developer Pack.
• Provide a brief description of the issue and mention that you have already updated your billing information and attempted to reapply.

These steps typically resolve the problem once your account details are properly updated and synchronized within GitHub’s system.

[jitesh2511]

Thank you for everyone's response and help. To clear out a few points :

• I have successfully updated my Billing Information according to the Dated ID that I am providing.
• I am more than 18 years old and enrolled in a Graduation program.
• It's been more than 48 hours since my application has been denied.
• Tried reapplying from a different browser, clearing cache and even logging out and logging back in.

Currently I have opened a ticket regarding this and trying to sort this out.

Also this is how the application page looks (both the images where taken yesterday but the issue is the same)

And whenever I try to reapply this is what happens after clicking Submit Application.
A red alert box with no message shows up. I even created a different account and tried submitting my application, but the result was the same I don't know why

[davevad93]

Hi @jitesh2511,

Usually this issue is solved by submitting the application using another device, such as a smartphone or another PC.

These users solved it by using the phone: #162877, #168688

If none of the above works, I recommend you contact support by opening a ticket here, select "Other" and explain your problem.

[jitesh2511]

Thanks a lot @davevad93. I applied using my phone and it worked like a charm.
I have been approved for the pack and the features will be available in 72 hours.
Thanks a lot!

[syedlabib4]

When GitHub Student Developer Pack reapplication says to log out/in, it usually means their system hasn’t refreshed your billing info yet. Here’s what you can do:

Double-check billing info: Make sure your full name exactly matches your academic ID in both first and last name fields. If you have a single legal name, put it in both fields.

Clear browser cache or try incognito: Sometimes old session data prevents the update from reflecting.

Wait a few hours: GitHub sometimes takes time to refresh changes on their backend.

Reapply: After confirming billing info, try reapplying.

Contact GitHub Education Support if it still doesn’t work—they can manually reset your application status

[simonMakumi]

Check the image file itself
If the file is too big, try making the file a bit smaller or saving it as a standard JPG.
Give it a simple name like school_id.png or student_card.jpg.
Try taking a new picture.

Try a different setup
Try applying again in an Incognito or Private browser window. This usually disables extensions, and a faulty extension could be getting in the way.

Try finishing the application on your phone using cellular data sometimes it helps.

Also, you can open your browser's developer tools (usually by pressing F12). Click on the "Network" tab right before you hit "Submit." You might see a specific error pop up (like a 400 or 500 code) that will give you a better clue about what's going wrong.

[AbdulNasir-NuZ]

To resolve the issue of being unable to reapply for the GitHub Student Developer Pack after updating your billing details,

follow these simple, step-by-step instructions.
This issue often occurs due to GitHub's system not immediately recognizing the updated billing information or caching the previous application state.

Step 1: Verify Billing Information

Go to your GitHub account settings: https://github.com/settings/billing
Under the "Billing information" section, ensure your full name matches exactly as it appears on your academic affiliation document (e.g., student ID, transcript, or enrollment certificate).

If you have a single legal name, enter it in both the "First name" and "Last name" fields.

Confirm that no payment method is required for the Student Developer Pack application.
Save any changes to your billing details.

Step 2: Log Out and Clear Browser Cache

Log out of your GitHub account completely: https://github.com/logout
Clear your browser's cache and cookies to ensure no stale data is causing the issue:

In Chrome: Go to Settings > Privacy and security > Clear browsing data > Select "Cookies and other site data" and "Cached images and files" > Clear data.
In Firefox: Go to Options > Privacy & Security > Cookies and Site Data > Clear Data.
Alternatively, use a private/incognito browser window to avoid cache issues.

Log back into GitHub with the same account used for the application.

Step 3: Reapply for the Student Developer Pack

Navigate to the GitHub Education benefits page: https://education.github.com/benefits
Select "GitHub Student Developer Pack" and click the option to apply or reapply.
If the "Apply" or "Reapply" button is missing, try accessing the direct application form: https://education.github.com/discount_requests/student_application
Upload the required documentation to verify your student status:

Acceptable documents include a student ID, current transcript, class schedule, or an enrollment verification letter.
Ensure the document is clear, dated, and shows your name and institution.

Submit the application.

Step 4: Wait and Check Application Status

GitHub may take 24–48 hours to process changes due to system caching. If the reapply option is still unavailable, wait 1–2 days and try again.
Check your application status in the GitHub Education portal: https://github.com/settings/billing/summary#education-benefits

Step 5: Contact GitHub Support if the Issue Persists

If you still cannot reapply after 48 hours, open a support ticket with GitHub Education:

Go to: https://support.github.com/contact
Select "GitHub Education" as the topic.
Provide a brief description of the issue, mentioning that you’ve updated your billing information, logged out/in, cleared cache, and still cannot reapply.
Include screenshots of the issue (e.g., the application page or any error messages, like a red alert box with no message).

Step 6: Verify Application Success

Once your application is submitted, GitHub typically processes it within a few days (up to 72 hours, or longer during busy periods like semester starts).
You’ll receive an email notification when your benefits are ready, or you can check your status at: https://github.com/settings/billing/summary#education-benefits

Additional Tips

Use the Same Account: Ensure you’re signed in with the same GitHub account used to update billing details and apply initially.
Avoid VPNs: If using a VPN, disable it during reapplication, as it may cause location-based verification issues.
Document Clarity: Ensure uploaded documents are legible and unedited to avoid rejection.
Alternative Browsers: If the issue persists, try a different browser or device to rule out browser-specific problems.

[Ab-Aayan]

Hi @jitesh2511,

I faced a similar issue with the Student Developer Pack. My application was denied because my billing information was incomplete. I updated my billing info to match my academic documents and logged out/in, cleared cache, and even tried a different browser — but the “Reapply” button still didn’t appear.

Did you manage to reapply successfully? If yes, could you share what worked for you? Otherwise, I’m thinking of contacting GitHub Education support to manually reset my application.

Thanks!

[SkyGraphiXz]

Quick Fix Guide – GitHub Student Pack Reapply Issue

1. Go to GitHub Billing Settings

→ Make sure your full name matches exactly with your school document.
→ If you have one name, put it in both First and Last Name fields.

2. Log out of GitHub, clear cache/cookies, then log back in.

3. Reapply here: GitHub Student Application

4. If it still doesn’t work, contact support:
   👉 (https://support.github.com/contact)

Select “GitHub Education → Student Developer Pack.”