Urgent Request to Recover My Old GitHub Account (nayon01)

[nayon-stack]

Select Topic Area

General

GitHub Feature Area

Actions

Body

Dear GitHub Support Team,

This is an urgent request regarding my old GitHub account.

Old Username (account I want to recover): nayon01

Current Username (new account I created): nayon-stack

Email Address previously linked to nayon01: nayonislam20@gmail.com

Issue:
I am unable to log in to my old account (nayon01) because it is asking for Microsoft Authenticator or 2-Factor Authentication approval. Unfortunately, I lost access to both my authenticator and the email linked to that account.

Previously, my Microsoft Authenticator was installed on my old phone. But after resetting my phone, I lost all authenticator data because I did not keep a backup. Since then, I have not been able to log in to my GitHub account.

At this moment, I only have my GitHub User ID and Password for the account nayon01, but I cannot complete the 2FA process. This account is very important for my work and projects, and I urgently need to regain access.

Request:
I kindly ask you to assist me in verifying my identity and restoring access to the nayon01 account as soon as possible. Please let me know what additional information or documents I need to provide in order to complete the verification.

Thank you for your urgent attention to this matter.

Sincerely,

Nayon

[davevad93]

Hi @nayon-stack,

As this is an account related issue, I recommend you contact support by opening a ticket here, select "Two-factor authentication recovery" and explain your problem.

[queenofcorgis]

Hi @nayon-stack 👋

If you’ve lost access to your two-factor authentication (2FA) credentials, you can regain access to your account by using your recovery codes or another recovery option. Please visit GitHub’s Virtual Assistant to explore your available options.

If GitHub doesn’t support 2FA via text message in your country, you’ll need to set up authentication using a TOTP application. For more information on configuring 2FA with a TOTP app, here is the documentation.

I highly recommend you read through our GitHub 2FA Troubleshooting & Prevention Guide 🔐 or visit our FAQ if you have additional questions.

If you’re unable to resolve your issue with the resources above, please open a ticket in our Support Portal as no other Community Discussions team members will be able to assist with account-related questions. We appreciate your understanding!