Request to Release Pending Authorization Hold

[kazeemadewole]

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Hello GitHub Support Team,

I am reaching out regarding an attempted GitHub Copilot subscription upgrade that did not process successfully. Although the transaction failed, my bank (Providus Bank, Nigeria) has placed the amount on authorization hold and is requesting proof from GitHub that the transaction was unsuccessful.

Here’s what happened:

I attempted to upgrade my Copilot plan.

The payment was declined, and I received an error stating that my card was blocked and I should use another card.

Despite the failed payment, my bank still shows the transaction amount as a pending authorization hold.

I have not been activated on Copilot, and there is no successful payment showing on my GitHub billing history.

Providus Bank has confirmed that they can release the funds once I provide official proof that the transaction failed or was canceled.

To assist with this, please help me by providing:

A confirmation that the attempted payment was not captured by GitHub.

A statement or documentation showing that no successful charge was made for this attempted transaction.

Kindly help me with an official confirmation so my bank can reverse the pending authorization.

Thank you for your assistance.

Best regards,
Adewole Kazeem Adebayo

[shinybrightstar]

👋 Welcome to the GitHub Community, @kazeemadewole! Congratulations on your first post! 🎉

Unfortunately, the Community is unable to assist with account-specific billing matters, including providing transaction documentation or payment confirmations. Only our Support team has access to your billing records and can provide the official documentation your bank requires.

Please open a support ticket at https://support.github.com/contact and select the Billing category. In your ticket, include:

• The date and time of the attempted transaction
• The last 4 digits of the card used
• The exact error message you received
• Your request for official documentation confirming the transaction was not captured

Our Support team will be able to review your account and provide the necessary proof for your bank to release the authorization hold.

I'm going to close this discussion as no Community team members will be able to provide further assistance with account-related billing questions.

Thank you for your understanding!