Github student education application in progress for three months

[stijnvleugels]

Hi everyone,

Hi,

I am well aware of the policy of no individual manual check ups per application, and that the student education applications may take some time to process. However, timelines I see for this are often up to several weeks, but my application has been pending since September. The reason I am posting this discussion is therefore that I am thinking it may be down to a bug I experienced earlier on. I've done a quick search for previous discussions but only found a thread on github support not answering for 40 days.
My question is about how to figure out if it is stuck / possibility to resubmit to support potential automatic verification.

I had the student education pack for some time at my old university. Then, I moved to another university, and was asked to re-verify my student status as the old license expired. I then sent in an application for renewal, but I instantly lost the student-pack PRO status (e.g., unlimited Copilot) in practice, but the PRO badge was still on my account page (for a month or so until the old license had actually expired). So for some time, I had an active student-benefits account, whilst an application was running. My completely unfounded theory is that this somehow has led to an issue, but I decided to just wait it out. Since it's been a few months now I figured it was worth a check on what I can do from here.

In the past, my verification was instantly approved. I realised this was maybe because then I sent a .pdf proof of registration, rather than a photo. I am happy to re-upload and allow the automatic system do its check, uploading that .pdf now instead of a photo of my student ID, however I can find nowhere to attempt re-submitting the application.

What can I do from here? Or is there nothing else to do except just wait longer? I would love to save everyone's time here and send in something that is easily readable and verifiable by the automated system, but I have the impression it is not possible to cancel an application and re-submit?

Thank you!
Stijn

[davevad93]

Hi @stijnvleugels,

Even though manual reviews aren't provided, I recommend you contact support by opening a ticket here, select "Other" and explain your problem, because 3 months is a very long time and certainly not usual.

[stijnvleugels]

Hi @davevad93 ,

Thanks for your response -- I'll send in a ticket, and see if they can help me along.

[stijnvleugels]

update: I got a response back from Support, and I was asked to set up 2-factor authentication, and provide billing information (no payment info ; just address and name). Then they had a look (I think) and the application was approved very soon after. Thanks for just sending me to Support, I wasn't sure whether that would be a valid route since there were no obvious options for which section to send it in under (the relevant education ticket options send you to the forum instead).

[chenludi]

I have the same issue.

Could you please show where and how you submit the ticket?

I tried the here from the response. However, the url cannot be found. I tried to open a ticket from "my ticket" but I don't see the option of "other". I have a free account, shall I upgrade to enable sending a ticket?

Thank you!

[stijnvleugels]

I went for 'bug report' since it seemed like there was some underlying bug causing it to be on hold, and there is no other place on the support page where one might send it a ticket for specifically this kind of issue (the education tickets all redirect to the forum). They did not then tell me that I put it in the wrong place so you can give it a shot there too, perhaps.