npm 2FA Issue: I have lost all my .npmrc files and 2FA，I need reset my 2FA

[cgfeel]

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Unfortunately, I have lost all my .npmrc files and the corresponding npm auth token, so I cannot provide the last 8 characters of the token as requested.

To verify my ownership of the npm account, I provide the following information:

npm account username: cgfeel
Registered email address: cgfeel@gmail.com

Additional verification:

• I have previously open-source projects https://www.npmjs.com/package/react-rotate-captcha
• This is github link https://github.com/cgfeel/react-rotate-captcha
• The github account same to npmjs，and github email address same to: cgfeel@gmail.com

I'm trying use a Recovery Code to reset 2FA，But there was no email reply from me

Could you please help me switch to another verification method to reset my 2FA? Thank you very much for your help.
Best regards, cgfeel

[systemadmin-lab]

Hi @cgfeel 👋

Losing your npm 2FA (Two-Factor Authentication) can be stressful, but you can try the following steps to recover or reset it:

---

✅ Step-by-Step Guide to Reset npm 2FA

1️⃣ Login to npm website
Go to: https://www.npmjs.com/ and try to login.

2️⃣ Use recovery codes
If you had saved your 2FA recovery codes, use them to regain access.

3️⃣ If no recovery codes
Go to https://www.npmjs.com/forgot and use the “Forgot password?” form to reset your password — sometimes this triggers npm support to verify your identity.

4️⃣ Contact npm Support
Submit a support ticket here:
https://www.npmjs.com/support

In your ticket include:
✔️ npm username
✔️ associated email
✔️ mention you lost 2FA and all .npmrc files
✔️ any proof of account ownership (if available)

npm support can help you disable 2FA after verification.

---

⚠️ Extra Tips

• If you had 2FA enabled for publish only (not login), npm support may revert that without full reset.
• Check your email spam/junk folder for any npm 2FA recovery messages.

---

If any part is unclear or you need help drafting the support request, I can help further 🙂
Good luck!

[cgfeel]

[cgfeel]

[cgfeel]

I am trying to retrieve the 2FA of npmjs from my email, I found a link, click to npmjs must be login, but I lost my 2FA can't login.

So I recovery code, but the page is 404 or error

[systemadmin-lab]

Contact npm Support
Submit a support ticket here:
https://www.npmjs.com/support

[cgfeel]

I have been sending emails for 3 days, but I have not received a reply. Today I am trying to reopen it https://www.npmjs.com/support , But I can't choose the category

[adityas72]

npm 2FA Account Recovery – Step-by-Step

1. Open npm Support

• Visit: https://www.npmjs.com/support
• Select Account issues or 2FA / Login problems

2. Submit a Support Request

• Click Submit a request
• Choose Lost 2FA / Account recovery

3. Describe the Issue

• Lost all .npmrc files
• Lost npm authentication token
• Unable to provide the last 8 characters of the token
• Recovery code attempted, but no email response received

4. Account Information

• npm username: cgfeel
• registered email: cgfeel@gmail.com

5. Ownership Verification

• npm package: https://www.npmjs.com/package/react-rotate-captcha
• GitHub repository: https://github.com/cgfeel/react-rotate-captcha
• GitHub account matches npm account
• GitHub email matches npm email (cgfeel@gmail.com)

6. Request Alternative Verification

• Request manual or alternative verification
• Ask to reset or disable 2FA temporarily to regain access

7. Wait for Support Response

• Typical response time: 2–5 business days
• Check Inbox and Spam
• Avoid creating multiple tickets

8. Optional (If Requested by npm)

• Verify ownership via GitHub:
• Commit a verification file
• Add a temporary profile note
• Confirm package ownership

9. After Account Recovery

• Re-enable 2FA
• Generate new recovery codes
• Back up securely:
• Recovery codes.npmrc
• Auth token

[cgfeel]

thanks, I just tried to resubmit the information and am waiting for a response

[adityas72]

Thanks for the update. If I have helped you and when your problem is solved, I request you to select my answer when you close the question. I am trying to be active on Github and it will help me too. Thank you man!