Locked out of GitHub Enterprise – all Enterprise Owners are former employees and billing is locked

[cpetrakiscannatrek]

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We are currently locked out of administering our GitHub Enterprise account and are hoping someone from GitHub or the community can help point us in the right direction.

The issue is that all of the current Enterprise Owners listed on our enterprise account are former employees, and we no longer have access to those accounts. As a result, no current staff member has Enterprise Owner permissions.

Because of this we are unable to:

• Access Enterprise billing settings
• Update the payment method
• Manage Enterprise-level settings

The billing lock is now preventing GitHub Actions from running, which is impacting our CI/CD workflows.

We have already raised support tickets with GitHub several weeks ago but have not been able to get the issue resolved yet.

What we are trying to do is restore Enterprise ownership so that a current authorised user can be assigned Enterprise Owner access and we can regain control of the enterprise account and update billing.

If anyone from GitHub or the community has experienced this situation before, or can advise on the correct process to recover Enterprise ownership, it would be greatly appreciated.

Thanks in advance.

[queenofcorgis]

Hi @cpetrakiscannatrek,

Thank you for your patience. The community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place, our Support team should be able to get you sorted. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours. We appreciate your understanding!

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion.

Thank you!