The button to attach the photo or file is gone. Help me

[yuyoungwoo]

Hi everyone,

The button to attach the photo or file is gone. Help me

[WilliamRossCrane]

Ah, I see what’s happening from your screenshot. GitHub’s Education Benefits application is showing the camera icon and a “Start Camera” button, but it’s not letting you attach an existing file.

Currently, GitHub’s verification interface only allows:

Using your webcam to take a photo of your student ID, transcript, or enrollment letter.

It does not have a standard “upload from file” button.

Workarounds:

Open the page in a desktop browser if you’re on mobile — sometimes mobile hides options.

Use the Start Camera button, and when the camera opens, you can usually select “Upload File” from the camera interface in Chrome/Edge/Firefox (it may be hidden behind the camera prompt).

If that doesn’t work, take a photo of your document with your phone, email it to yourself, and open the page on your computer to submit it with the camera prompt.

As a last resort, contact GitHub Education Support — they can accept your file manually if the interface won’t let you attach it.

[yuyoungwoo]

thx.

[krillmango]

Force a file via virtual webcam device ;)

[yuyoungwoo]

thx,

[AnandPandey]

Hey @yuyoungwoo,

This is a known UI behavior in the GitHub Education Benefits Application dialog. Here's what's happening and how to fix it:

Why the attach button is missing:
The application dialog is designed to use your device camera by default (you can see the "Start Camera" button). On some browsers or devices, the traditional file upload/attach button may not appear — especially if:

• You're using a browser that restricts file picker access (e.g., some Chromium-based browsers in certain modes)
• You're on a mobile device where camera capture is prioritized
• A browser extension is interfering with the file input element

How to fix it — try these steps:

1. Switch browsers → Try Google Chrome or Microsoft Edge (latest version). These tend to work best with GitHub Education's upload dialog.

2. Disable extensions → Open an Incognito/Private window and try again. If the button appears, a browser extension was blocking it.

3. Try on a different device → If you're on mobile, try on a desktop/laptop (or vice versa). The file attach option is more reliable on desktop.

4. Use "Start Camera" as a workaround → Click "Start Camera", then take a photo of your document (school ID, transcript, enrollment letter) directly. This is an accepted verification method.

5. Clear browser cache → Sometimes a cached version of the page hides UI elements. Clear cache and reload.

Pro tip: GitHub Education verifies fastest with clear, well-lit photos of official documents with your full name, school name, and a current date visible.

Hope this helps you get verified!

[yuyoungwoo]

thx.