Request to terminate Copilot subscription for inaccessible account (Workplace email deleted)

[backend-geonwoo]

Hello,

I am writing to request an immediate cancellation of my GitHub Copilot Pro subscription for an account I can no longer access.

Background:

Account Identity: This GitHub account was created using my former company's Google Workspace email.

Issue: I have recently left the company, and my Google Workspace account has been deleted. As a result, I can no longer perform the Google SSO login to access my GitHub account via web.

Problem: Despite being unable to log in, the recurring subscription fee for GitHub Copilot Pro is still being charged to my credit card.

Request:
Since I cannot log in to manually cancel the subscription, I am requesting your team to force-terminate the Copilot Pro subscription associated with this account to prevent further unauthorized charges.

I am currently logged into the GitHub native mobile app on my phone, which is the only way I am able to communicate this. However, the app does not allow me to manage or cancel the billing directly.

Please let me know if any further information is required to verify my identity and process this cancellation.

[queenofcorgis]

Hi @backend-geonwoo,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page. There is an option if you can't sign in, I recommend for your case.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding!