Account Flagged? 5 Rejections on Student Developer Pack Despite Official Documentation + Support Tickets Being Closed Without Response

[jsandy04]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

School Email/Domain Issues

Hi everyone,

I've been trying to access the GitHub Student Developer Pack for my account (jsandy04), and I'm completely stuck. I've now been rejected 5 times in a row, my support tickets are being closed without explanation, and I have no idea what's wrong.

The initial problem: When I first tried to apply, the system wouldn't even let me select my school .edu email—I kept getting an error message before I could submit. I searched the community for help and found guidance saying to sign in with my regular email instead and provide ample documentation. I followed that advice exactly.

What I've submitted:

Official School ID - with my name and school ID number clearly visible
Official billing/account statement from my school - dated and cross-referenced with my school ID number
Multiple supporting documents - transcripts, class schedules, proof of enrollment
I've even been verified as a student by Figma (which accepted the exact same documentation)
I tried the workaround with my regular email and submitted all the official documentation they asked for—but still got rejected.

The support experience:

Ticket #4260202 - Closed with a response that didn't address my issue
Ticket #4260240 - Archived with zero explanation
Multiple other tickets similarly dismissed
I just submitted an official support ticket through "Account restrictions" category, but I'm posting here again because I'm concerned my account might be flagged or there's a system error preventing my application from being properly reviewed.

My questions:

Has anyone else experienced the .edu email error, then tried the workaround with regular email and still got rejected?

Does anyone know what might cause an account to be flagged/blocked from the student pack?

Is there something specific about the documentation format or email that matters?

I'm a legitimate student and any guidance would be appreciated.

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[jsandy04]

I'm posting this as a follow-up to my previous discussion: https://github.com/orgs/community/discussions/191930

The situation has gotten worse.

After posting about my 5 rejections on the Student Developer Pack application, I submitted a support ticket specifically asking why my previous tickets were being closed without explanation (Ticket #4260565 - "Support Tickets Closed Without Relevant Response - Student Developer Pack Application Issues").

That ticket was also archived without any response in 4 hours.

I now have a pattern of archived/closed tickets with zero explanations:

Ticket #4260202 - Closed with irrelevant response
Ticket #4260240 - Archived with no explanation
Ticket #4260226 - Archived with no explanation
Ticket #4260565 - Archived with no explanation (this was my escalation about being ignored)
See attached: Screenshot showing all archived support tickets and the timestamps.

This is not a coincidence. This appears to be systematic.

Either:

My account is flagged/blocked for some reason I don't understand
GitHub's support system is completely broken for education-related issues
Someone is deliberately avoiding responding to my case
I'm a legitimate student with official documentation (school ID, billing info, transcripts—even verified by Figma within the same day). I've followed every suggestion from the community. I've submitted proper support tickets.

And I'm being completely ignored.

Is anyone else experiencing this? Has anyone had success getting a response from GitHub support on education pack issues? At this point I'm wondering if there's a way to escalate beyond the normal support channels.

[jsandy04]

I’m posting a follow‑up here because the situation has continued to deteriorate, and I still haven’t received any clarification from GitHub Support.

Since opening this discussion, I’ve submitted additional support tickets specifically asking why my previous tickets were being closed or archived without explanation. Those new tickets were also archived with no response within a few hours. At this point, every single ticket related to my Student Developer Pack application or account status has been closed, archived, or dismissed without any meaningful reply.

To recap the pattern:

• Ticket #4260202 — Closed with an irrelevant response
• Ticket #4260240 — Archived with no explanation
• Ticket #4260226 — Archived with no explanation
• Ticket #4260565 — Archived with no response (this was my escalation about being ignored)

This is now a consistent, repeatable issue — not a one‑off mistake.

I’m still a legitimate student with official documentation (school ID, billing statement, transcripts, proof of enrollment, etc.), and I’ve followed every workaround and community suggestion. Figma verified me instantly using the same documents, so I know the documentation is valid.

At this point, I’m trying to understand whether:

• My account is flagged or blocked in a way that prevents human review
• There’s a system‑level issue affecting education‑related support tickets
• Or if there’s another underlying problem I’m not being told about

I’m not looking for special treatment — just a clear explanation of what’s happening and what I need to do to resolve it. If anyone from GitHub staff or the community has insight into how to escalate this or get an actual review, I’d appreciate it.